Mobile Banking Overview

page-heading-1

In today’s fast-paced world, you need to have access to your accounts on the go. That is why we offer Mobile Banking solutions.

Our Mobile Banking Services Include:

  • Access to your accounts 24/7 from your mobile device or desktop
  • 1-Touch Automated Phone System
  • Apple Pay®, with Samsung Pay® and Google PayTM coming soon!
  • 30,000+ ATM’s available nationwide

App For Phone/Tablet 

In addition to Mobile Banking, our apps for your phone or tablet are a great way to access your accounts and all of our Credit Union 1 services.

Our mobile app allows you to:

  • Check account balances
  • Review transaction history
  • Transfer funds
  • Make deposits1
  • Pay bills
  • Find the nearest Credit Union 1 or shared branch location
  • Locate the closest ATM
  • Receive notices on your phone through SMS text banking2
  • Easily access applications for loans
  • Much more

Whether you access our app from your phone, iPad® or any other device, you’ll have everything you need at your fingertips.  Our app is available on the App Store® and Google PlayTM.

Message and data rates may apply. Check with your mobile carrier for details. Apple Pay, iPad, and App Store are trademarks of Apple Inc., registered in the U.S. and other countries. Samsung Pay is a registered trademark of Samsung Electronics Co. Google Pay and Google Play are trademarks of Google LLC.

1Mobile Deposit is available via Credit Union 1’s Mobile Banking App to eligible members only. The option can be added or removed based on you meeting specific criteria. Checks will be subject to a 2 business day hold and we will make $200 available on the first business day following the business day we receive your mobile deposit.

2Send “HELP” to 59289 for help. Send “STOP” to 59289 to cancel.

FAQ

Mobile Banking Questions

How do I access CU1 Mobile Banking?

In order to access CU1 Mobile Banking, you need a Credit Union 1 account, access to Online Banking, and a mobile device with an Internet connection.

back to top

Which mobile devices are supported for CU1 Mobile Banking?

You can access CU1 Mobile Banking from any Internet-enabled mobile phone, iPhone®, iPad®, or AndroidTM device.

Note: For the mobile app, devices must be Internet-enabled and have a cell phone number associated with them. The tablet app is currently for Apple® iPad only.

back to top

Is CU1 Mobile Banking secure?

CU1 Mobile Banking is encrypted using the Wireless Transport Layer Security (WTLS) protocol, which provides the highest level of security available today. Additionally, all data that passes between web servers are encrypted using the Secure Socket Layer (SSL) technology.

back to top

Is there a fee to use CU1 Mobile Banking?

No. CU1 Mobile Banking is a benefit of CU1 membership and is a complimentary service. Message and data rates charged by your carrier may apply.

back to top

What happens if I get locked out of CU1 Mobile Banking?

As with Online Banking, you must call our Member Solutions Department at 800.252.6950 to reset your password. For security reasons, you may not specify your new password through CU1's Mobile Banking.

back to top

Why is my balance different in Mobile Banking than it is on Online Banking?

Mobile Banking displays your available balance. This is the balance available for withdrawal at this time. This can be different from your actual balance as Debit Card related holds or other holds created as you perform transactions reserve funds for clearing future transactions.

back to top

I have lost my phone or mobile device can I block access to my account?

Yes. The Credit Union 1 Mobile Banking system is designed to allow you to block access to a specific device from within Online Banking. From the Access Accounts Menu choose Mobile Banking. Choose Stop Using This Device for Mobile Banking and Click Go to disable access from the desired device.

back to top

I am not receiving text messages from CU1 including the activation code?

Some carriers may block access to text messages from Credit Union 1. Please contact your carrier if you receive a message that texts are blocked or if you have issues receiving texts from Mobile Banking.

back to top

What is Mobile Deposit?

Mobile Deposit is a secure and convenient way of making deposits with your mobile device anytime, anywhere! Take photos of the front and back of your check and submit. Review the deposit and done!

back to top

Can I make a payment using the Mobile Banking App, or is it for depositing into savings and checking only?

You can only deposit into your primary savings, checking or money market account. You can transfer funds from any of these accounts after funds are made available to your through Online Banking.

back to top

Is there is any kind of limit on the mobile check deposits?

The maximum amount per item deposited per day is $2,500 if your account has been opened for 180 days or less or $5,000 if your account has been opened more than 180 days.

back to top

Do Mobile Deposit checks have to be signed?

Yes, endorse or sign the check with your signature and your account number.

back to top

When will Mobile Deposits Post?

On weekdays (excluding holidays), the cutoff time for same business day posting is 4:00PM Central Time. Deposits made after the 4:00PM Central Time cutoff will be posted the next business day. Deposits received after 4:00PM Central Time on Friday or on Saturday or Sunday or any holiday, will be posted on the next business day. Posting usually occurs between 4:00PM and 5:00PM Central Time. Up to $200 of your deposit will be available the following business day. The remainder may be placed on hold up to 2 business days. Longer holds in certain situations may apply.

Mobile Banking Support. For questions relating to signing up, accessing or using the Mobile Banking services please call our Mobile Banking support number at 800.252.6950 and a Member Solutions Specialist will assist you.

Apple, iPhone and iPad are trademarks of Apple Inc., registered in the U.S. and other countries. Android is a trademark of Google LLC.

back to top

Close