Mobile Banking

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Welcome to Banking at Your Fingertips

Tap. Touch. Bank. 

Bank anytime, anywhere with the Credit Union 1 Mobile App. Monitor your finances with our mobile banking app for secure, convenient and easy control.

  • Secure for worry-free transactions
    Manage funds, check your balances, or pay your bills.
  • Convenient for your busy schedule
    Your money is at your fingertips, whether at home, at work, or on the go.
  • Easy to use for everyone
    The app is intuitive and clear, no matter your level of comfort with technology.

 

Mobile Deposit Expand/Colapse

Save a Trip to the Branch and Deposit Anywhere

Using Mobile Deposit in our mobile app, it’s easy, secure and convenient to deposit a check.

How to Sign Up/Qualifications

  • Mobile Deposit will be automatically enabled in your mobile app. This option can be added or removed based on you meeting specific criteria.
  • For accounts in good standing that have been opened less than 180 days, a per item limit of $2,500 and a daily limit of $2,500 is in effect.
  • For accounts in good standing that have been opened for more than 180 days, a per item limit of $5,000 and a daily limit of $5,000 is in effect.

Steps to Deposit a Check

Step 1: Login

Step 1

Login to our mobile banking app and tap the Deposits tab. Select the account receiving the deposit from the dropdown menu.

Step 2: Take a picture

Step 2

Enter the check amount and tap the camera icons to take a picture of your check, front and back.

Step 3: You are ready to Deposit

Step 3

You're ready to deposit it into your account!

We suggest that you notate on the check indicating it was deposited through mobile banking, and keep the check until the funds are posted to your account.

Rules and Deposit Timing

  • Deposits received via the Service are processed on our mobile deposit business days, which are Monday through Friday, excluding holidays, until 4:00PM Central Time
  • Deposit items that we receive by 4:00PM Central Time during one of our mobile deposit business days will be deposited into your Account by 5:00PM Central Time
  • Deposit items that we receive after 4:00PM Central Time daily will be deposited to your account by 5:00PM Central Time on the following business day. Deposits made after 4:00PM Central Time on a Friday that is a business day, and at any time on a Saturday, Sunday or holiday, will be deposited into your Account by 5:00PM Central Time on the next business day that we are open;
  • The earliest availability for withdrawal of funds deposited into your Account via the Service would be the second (2nd) business day after the business day on which we receive the deposit. We will make $200 available to you on the first (1st) business day following the day we post your deposit into your Account;

For complete details concerning Mobile Deposit, download the full Mobile Deposit Terms and Conditions.

Get Started With Mobile Expand/Colapse

Your Mobile Banking Experience is Only a Few Taps Away

Download our Mobile App today!

Download on the App Store   Get it on Google Play

Using your iPad®

Download the Credit Union 1 Mobile iPad App from the App Store.

Download on the App Store

Text Alerts: 

Access your accounts on the go. Login to Online Banking and click the Profile dropdown. Choose Profile Updates then Text Banking. Click the Add Phone button to sign up. Texting uses your wireless phone's texting capabilities.

SMS Text Banking Codes: Text to 82931
Note: The commands are not case sensitive.

  • BAL = returns the balance on your Primary Checking or Savings account.
    When you create short nicknames for text banking, you can use the short nicknames with the balance command to find the balance of any account such as bal <nickname>.

    Texting the command bal all will return the available balance of all your accounts.
     
  • HIST = returns the history with the last 5 transactions of your primary account. The short nicknames can be applied to the commas as hist <nickname>.
     
  • MORE = The more command is used with the hist command. When you request the history of an account by texting hist, it returns the last 5 transactions. To get the next 5 transactions, simply text more. Texting more again will return the next 5 transactions and so on until there are no additional transactions available on your acount.
     
  • NICK = returns a list of all your account nicknames.
     
  • HELP = returns a list of all commands.
     
  • STOP = this command will unsubscribe the phone from Text Banking.

Message and data rates may apply. Check with your mobile carrier for details. Mobile Deposit is available via Credit Union 1’s mobile banking app to eligible members only. The option can be added or removed based on you meeting specific criteria. Checks will be subject to a 2-business day hold and we will make $200 available on the first business day following the day we post your deposit into your account. Send "HELP" to 82931 for help. Send "STOP" to 82931 to cancel. Supported mobile carriers include: AT&T, Verizon, T-Mobile, Cricket, Sprint, Virgin Mobile, MetroPCS & Boost. See the Terms and conditions for additional supported carriers. App Store and iPad are trademarks of Apple Inc., registered in the U.S. and other countries. Google Play is a trademark of Google Inc.

FAQ

Digital Banking Questions

How do I access CU1 Mobile Banking?

In order to access CU1 Mobile Banking, you need a Credit Union 1 account, access to Online Banking, and a mobile device with an Internet connection.

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Which mobile devices are supported for CU1 Mobile Banking?

You can access CU1 Mobile Banking from any Internet-enabled mobile phone, iPhone®, iPad®, or Android® device.

Note: For the mobile app, devices must be Internet-enabled and have a cell phone number associated with them. The tablet app is currently for iPad® only.

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Is CU1 Mobile Banking secure?

CU1 Mobile Banking is encrypted using the Wireless Transport Layer Security (WTLS) protocol, which provides the highest level of security available today. Additionally, all data that passes between web servers are encrypted using the Secure Socket Layer (SSL) technology.

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Is there a fee to use CU1 Mobile Banking?

No. CU1 Mobile Banking is a benefit of CU1 membership and is a complimentary service. Message and data rates charged by your carrier may apply.

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What happens if l forgot my User ID or Password?

To reset your password, choose the "Forgot Password?" option from the login screen and reset your password.

To reset your User ID, go to the Online Banking login through your mobile device's browser, and select the "Forgot User ID?" option.

You may also call our Member Solutions Team at 800.252.6950.

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I am not receiving text messages from CU1 including the activation code?

Some carriers may block access to text messages from Credit Union 1. Please contact your carrier if you receive a message that texts are blocked or if you have issues receiving texts from Mobile Banking.

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What is Mobile Deposit?

Mobile Deposit is a secure and convenient way of making deposits with your mobile device anytime, anywhere! Take photos of the front and back of your check and submit. Review the deposit and done!

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Can I make a payment using Mobile Deposit, or is it for depositing into savings and checking only?

You can deposit into any of your Savings, Checking or Money Market Account. You can transfer funds from any of these accounts after funds are made available to you, using Online/Mobile Banking.

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Is there is any kind of limit on the mobile check deposits?

The maximum amount per item deposited per day is $2,500 if your account has been opened for 180 days or less or $5,000 if your account has been opened more than 180 days.

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Do Mobile Deposit checks have to be signed?

Yes, endorse or sign the check with your signature and your account number.

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When will Mobile Deposits Post?

On weekdays (excluding holidays), the cutoff time for same business day posting is 4:00PM Central Time. Deposits made after the 4:00PM Central Time cutoff will be posted the next business day. Deposits received after 4:00PM Central Time on Friday or on Saturday or Sunday or any holiday, will be posted on the next business day. Posting usually occurs between 4:00PM and 5:00PM Central Time. Up to $200 of your deposit will be available the following business day. The remainder may be placed on hold up to 2 business days. Longer holds in certain situations may apply.

Mobile Banking Support. For questions relating to signing up, accessing or using the Mobile Banking services please call our Mobile Banking support number at 800.252.6950 and a Member Solutions Specialist will assist you.

Apple, iPhone and iPad are trademarks of Apple Inc., registered in the U.S. and other countries. Android is a trademark of Google LLC.

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What are the advantages of using Online Banking?

With Online Banking you can review transaction history, make account transfers, pay bills or access your account on your mobile device. Online Banking gives you access to your account where you need it when you need it.

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How much does Online Banking cost?

Online Banking is a free service associated with your Credit Union 1 account. Some fees may apply to services accessed within the application like Popmoney®.

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What do I need to do to sign up for Online Banking?

  • Click the Register link under the login button
  • Review and accept the terms of this agreement
  • Enter the information in the required fields and follow the screen prompts.
    • Account Number, Last Name, email Address, Zip Code, Social Security Number, Birth Date.

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Is Online Banking Secure?

Online Banking is secured using the latest encryption and Internet security technologies. We take your online security very seriously. 

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How do I reset my password?

  • Click the "Forgot Password?" link under the password field.
  • Enter the information for the Required Fields.
  • Click Submit and follow the screen prompts.

Online Banking Support. For questions relating to signing up, accessing or using the Online Banking services please call our Member Solutions Department at 800.252.6950 and a Member Solutions Specialist will assist you.

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Why do I need to enter my Social Security Number when registering?

As a financial institution, for your protection, Credit Union 1 needs to authenticate who we are communicating with online. Entering your Social Security Number is required to confirm we are in fact registering/authenticating you.

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Why won't my phone number or email address work when I'm trying to register?

The digital banking system uses the information on your Credit Union 1 account to establish your online account. You need to use the home or work phone number, or email address that is on your account.

For the Identity Verification step, you do have the option to select, "I can't be reached at any of these numbers." and you will be presented wit out-of-wallet questions to answer in place of receiving a text or phone call.

If you need to update your phone number or email address that we have on file, please contact our Member Solutions Team at 800.252.6950 to get that updated.

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Why am I getting an Error Message stating you are unable to validate my information?

Your last name needs to be entered exactly as it is on your Credit Union 1 account. Please refer to your statement to confirm.

When you receive the Error Message, you can use the "Forgot Password?" option with your User ID. Follow the screen prompts and answer the questions presented. If you continue to receive an error, call our Member Solutions Team at 800.252.6950.

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How do I see my other accounts on which I'm an owner?

Linked Profiles. If you are an owner on another Credit Union 1 account and would like to link your profiles so you can manage both accounts digitally through one login, call our Member Solutions Team at 800.252.6950 and request to Link Profiles.

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How do I transfer to other CU1 Accounts?

Unlinked Accounts. Add unlinked accounts to enable you to transfer funds with other Credit Union 1 accounts online. This would be used to transfer funds from your CU1 account to another person's CU1 account (ie: friend, co-worker, family member etc.) on which you are not an owner.

To setup your unlinked accounts, you must be logged in through a web browser (not the mobile app). Click the Transfers dropdown menu and select Unlinked Accounts. After you provide the information, the designated account will be added to your list of destination accounts on the Manage Transfer screen.

Note: The format to add an Unlinked Account is Account=sfx. Money can only be sent to Unlinked Accounts, you cannot request funds with this feature.

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What are Electronic Documents?

Receive and view all of your documents electronically! You will get a notification that a document is available for viewing. Simply login to Digital Banking and choose Electronic Documents from the Accounts menu.

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How do I request a Cashier's Check through Digital Banking?

When logged in, send a secure message requesting a Cashier's Check. Go to the Profile Menu, select Messages, and click Compose New in the top right corner of the screen. Complete the form and click Send.

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How do I change my User ID?

It is easy to change your User ID! Once logged in, go to the Profile menu, select Profile Update, and click Change User ID. Voila!

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What is Fast Balances?

Fast Balances is a feature that lets you get a quick look at your balances from the login screen on your mobile device.

To setup Fast Balances, login and go to the Profile menu, select Profile Update, and click Manage Fast Balances. Turn Fast Balances on, and select your accounts. Voila!

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How do I get more details about my certificate (CD)?

In the Account Summary screen, click on the Certificate Name and additional account details will appear such as: interest rate, Year to Date Interest, and Maturity Date.

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How do I setup recurring transfers?

When logged in, simply go to the Transfers menu and click on Manage Transfers. Pick your source, destination, amount, start date and frequency. That's it! Set it up once and don't worry about it anymore.

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Why can't I see my eStatements on my mobile device?

Viewing eStatements on mobile devices is a feature that will be available 1Q 2020.

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Mobile Banking Support

For questions relating to signing up, accessing or using the Mobile Banking services please call our Member Solutions Department at 800.252.6950.

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