Mobile Banking

page-heading-1

Welcome to Banking at Your Fingertips

Tap. Touch. Bank. 

Bank anytime, anywhere with the Credit Union 1 Mobile App. Monitor your finances with our mobile banking app for secure, convenient and easy control.

  • Secure for worry-free transactions
    Manage funds, check your balances, or pay your bills.
  • Convenient for your busy schedule
    Your money is at your fingertips, whether at home, at work, or on the go.
  • Easy to use for everyone
    The app is intuitive and clear, no matter your level of comfort with technology.

 

Mobile Deposit Expand/Colapse

Save a Trip to the Branch and Deposit Anywhere

Using Mobile Deposit in our mobile app, it’s easy, secure and convenient to deposit a check.

How to Sign Up/Qualifications

  • Mobile Deposit will be automatically enabled in your mobile app. This option can be added or removed based on you meeting specific criteria.
  • For accounts in good standing that have been opened less than 180 days, a per item limit of $2,500 and a daily limit of $2,500 is in effect.
  • For accounts in good standing that have been opened for more than 180 days, a per item limit of $5,000 and a daily limit of $5,000 is in effect.

Steps to Deposit a Check

Step 1: Login

Step 1

Login to our mobile banking app and tap the deposit tab. Choose New Mobile Deposit and the account receiving the deposit.

Step 2: Take a picture

Step 2

Enter the check amount and follow the prompts to take a picture of your check, front and back

Step 3: You are ready to Deposit

Step 3

You're ready to deposit it into your account!

We suggest that you notate on the check indicating it was deposited through mobile banking, and keep the check until the funds are posted to your account.

Rules and Deposit Timing

  • Deposits received via the Service are processed on our mobile deposit business days, which are Monday through Friday, excluding holidays, until 4:00PM Central Time
  • Deposit items that we receive by 4:00PM Central Time during one of our mobile deposit business days will be deposited into your Account by 5:00PM Central Time
  • Deposit items that we receive after 4:00PM Central Time daily will be deposited to your account by 5:00PM Central Time on the following business day. Deposits made after 4:00PM Central Time on a Friday that is a business day, and at any time on a Saturday, Sunday or holiday, will be deposited into your Account by 5:00PM Central Time on the next business day that we are open;
  • The earliest availability for withdrawal of funds deposited into your Account via the Service would be the second (2nd) business day after the business day on which we receive the deposit. We will make $200 available to you on the first (1st) business day following the day we post your deposit into your Account;

For complete details concerning Mobile Deposit, download the full Mobile Deposit Terms and Conditions.

Get Started With Mobile Expand/Colapse

Your Mobile Banking Experience is Only a Few Taps Away

Using your mobile phone:

  1. Login to Online Banking
  2. Select Mobile Banking from the Access Account Menu.
  3. Follow the steps to enable your device for Mobile Banking.
  4. You will receive an activation code on your mobile phone.
  5. Once you have activated Mobile Banking you can choose to install the mobile app from the App Store® or Google Play™, use SMS text banking commands or access our Mobile website.

Download on the App Store   Get it on Google Play

Using your iPad®

  1. Download the Credit Union 1 Mobile iPad App from the App Store.
  2. Sign in using your Online Banking login and security information.
  3. Follow the steps to enable your device for Mobile Banking.
  4. To make changes to your mobile device settings select Mobile Banking from the Access Account Menu in Online Banking.

Download on the App Store

Mobile Website: 

Our mobile website brings you mobile friendly access to your account on any device. The mobile website is compatible with any web browser and there is no software installation is necessary. 

Text Alerts: 

Text your account to get instant balance and history information. To get started with SMS Text Banking, login to Online Banking and select Mobile Banking from the Access Accounts Menu. Choose Text Messaging then continue, and an activation code with instructions will be sent to your phone.

SMS Text Banking Codes: Text to 59289

  • BAL = Balance
  • HIST + {Account Nickname} = Last Three Transactions
  • NEXT (after using HIST) = Next Three Transactions
  • HELP = Support Information
  • STOP = Unregister Your Device

Message and data rates may apply. Check with your mobile carrier for details. Mobile Deposit is available via Credit Union 1’s mobile banking app to eligible members only. The option can be added or removed based on you meeting specific criteria. Checks will be subject to a 2-business day hold and we will make $200 available on the first business day following the day we post your deposit into your account. Send "HELP" to 59289 for help. Send "STOP" to 59289 to cancel. App Store and iPad are trademarks of Apple Inc., registered in the U.S. and other countries. The Google Play logo is a trademark of Google Inc.

FAQ

Mobile Banking Questions

How do I access CU1 Mobile Banking?

In order to access CU1 Mobile Banking, you need a Credit Union 1 account, access to Online Banking, and a mobile device with an Internet connection.

back to top

Which mobile devices are supported for CU1 Mobile Banking?

You can access CU1 Mobile Banking from any Internet-enabled mobile phone, iPhone®, iPad®, or AndroidTM device.

Note: For the mobile app, devices must be Internet-enabled and have a cell phone number associated with them. The tablet app is currently for Apple® iPad only.

back to top

Is CU1 Mobile Banking secure?

CU1 Mobile Banking is encrypted using the Wireless Transport Layer Security (WTLS) protocol, which provides the highest level of security available today. Additionally, all data that passes between web servers are encrypted using the Secure Socket Layer (SSL) technology.

back to top

Is there a fee to use CU1 Mobile Banking?

No. CU1 Mobile Banking is a benefit of CU1 membership and is a complimentary service. Message and data rates charged by your carrier may apply.

back to top

What happens if I get locked out of CU1 Mobile Banking?

As with Online Banking, you must call our Member Solutions Department at 800.252.6950 to reset your password. For security reasons, you may not specify your new password through CU1's Mobile Banking.

back to top

Why is my balance different in Mobile Banking than it is on Online Banking?

Mobile Banking displays your available balance. This is the balance available for withdrawal at this time. This can be different from your actual balance as Debit Card related holds or other holds created as you perform transactions reserve funds for clearing future transactions.

back to top

I have lost my phone or mobile device can I block access to my account?

Yes. The Credit Union 1 Mobile Banking system is designed to allow you to block access to a specific device from within Online Banking. From the Access Accounts Menu choose Mobile Banking. Choose Stop Using This Device for Mobile Banking and Click Go to disable access from the desired device.

back to top

I am not receiving text messages from CU1 including the activation code?

Some carriers may block access to text messages from Credit Union 1. Please contact your carrier if you receive a message that texts are blocked or if you have issues receiving texts from Mobile Banking.

back to top

What is Mobile Deposit?

Mobile Deposit is a secure and convenient way of making deposits with your mobile device anytime, anywhere! Take photos of the front and back of your check and submit. Review the deposit and done!

back to top

Can I make a payment using the Mobile Banking App, or is it for depositing into savings and checking only?

You can only deposit into your primary savings, checking or money market account. You can transfer funds from any of these accounts after funds are made available to your through Online Banking.

back to top

Is there is any kind of limit on the mobile check deposits?

The maximum amount per item deposited per day is $2,500 if your account has been opened for 180 days or less or $5,000 if your account has been opened more than 180 days.

back to top

Do Mobile Deposit checks have to be signed?

Yes, endorse or sign the check with your signature and your account number.

back to top

When will Mobile Deposits Post?

On weekdays (excluding holidays), the cutoff time for same business day posting is 4:00PM Central Time. Deposits made after the 4:00PM Central Time cutoff will be posted the next business day. Deposits received after 4:00PM Central Time on Friday or on Saturday or Sunday or any holiday, will be posted on the next business day. Posting usually occurs between 4:00PM and 5:00PM Central Time. Up to $200 of your deposit will be available the following business day. The remainder may be placed on hold up to 2 business days. Longer holds in certain situations may apply.

Mobile Banking Support. For questions relating to signing up, accessing or using the Mobile Banking services please call our Mobile Banking support number at 800.252.6950 and a Member Solutions Specialist will assist you.

Apple, iPhone and iPad are trademarks of Apple Inc., registered in the U.S. and other countries. Android is a trademark of Google LLC.

back to top

 

Mobile Banking Support

For questions relating to signing up, accessing or using the Mobile Banking services please call our Member Solutions Department at 800.252.6950.

Close