Corelation KeyStone

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Core conversion

This is your headquarters for all things regarding the Technology Platform Update!

The core processing system is the computer software and supporting hardware we use to maintain member deposit and loan accounts, process transactions, support services such as Debit Cards and Online Banking, and more.

Credit Union 1 is committed to progressing with the best quality products, services, and technology. It is necessary for us to upgrade our core processor, and Credit Union 1 has selected Corelation KeyStone as our new processing provider. 

The conversion will take place October 1, 2021.

At the same time as the core conversion, CU1 will be migrating to a new online/mobile banking platform, Q2.

 

About KeyStone

Corelation’s KeyStone has been designed from its beginnings to be focused on the members and their relationships with the credit union. Not only is the user interface intuitive and easy to learn, our team will be able to serve members more efficiently by viewing the entire member relationship from one screen. KeyStone is built to be open and easily integrate with other technologies as well as evolve with advancements.

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About Q2

The Q2 PlatformTM brings CU1 the most comprehensive and adaptable smart digital banking platform. CU1 understands you expect to bank on your terms from any device — and that is why we are bringing you the intuitive design of Q2’s single platform which delivers a consistent experience no matter where you are. The mobile business banking solution offers the same modern, intuitive experience that consumers enjoy.

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Digital Banking Features

Our new digital banking will provide an improved, easier, more intuitive virtual banking experience that will provide you the freedom to bank anytime, anywhere, from any device.

Credit Union 1 understands today’s CEOs and business owners need mobility and flexibility. Because your business banking solution should solve challenges, not be one, we are proud to announce Business Digital Banking will be available for small to large companies October 4, 2021.

We are thrilled to deliver a virtual banking experience unlike any other for both members and Business Banking members — secure, intuitive, and feature-rich.

Consumer Features


Biometric Login

Biometric Login
Login using mobile device
facial recognition or
fingerprint sensor


 

mobile phone with credit card

CardSwap
Add CU1 credit/debit
cards as payment across
your favorite subscriptions
and digital services
learn more
 

personal dashboard chart

Personal Dashboard
See your balances and
spending across various
financial institutions
learn more  
 

mobile deposit

Mobile Deposit1
Deposit a check into your
CU1 account using your
mobile device's camera
learn more  
 

watch

Apple Watch®
Easily view account
balances and transactions
on an Apple Watch
learn more  

Transfer arrows

Transfers
Transfer funds between
CU1 accounts and to &
from external financial
institutions
 

Alert icons

Alerts
Effortlessly stay on top of
your finances with the
alert delivery method
of your choice

location icon

Find a Branch/ATM
View branches and ATM
locations in a list and on
a map
 

Envelope icon

Secure Messaging
Send and receive secure
messages connecting
with our Member
Solutions Team

laptop icon

Bill Pay
Pay all your bills online
from one login

 

laptop with document

eDocuments
View statements & other
electronic documents
within digital banking
 

cu1 card keeper

CU1 Card Keeper
Manage CU1 Credit &
Debit Cards on your
smartphone
 


Apple Watch is a trademark of Apple Inc., registered in the U.S. and other countries.
1Message and data rates may apply. Check with your mobile carrier for details.


Business Features


ACH icon

ACH
Easily manage single &
batch ACH Debit/Credit
Transfers, ACH Payments,
Receipts & Payroll

wires icon

Wires
Send money domestically
or internationally, right
from a digital device
 

icon of capital

Tax Payments
Easily submit State &
Federal taxes

 

multiple user icon

Manage Multiple Users
Control what each user
can do in digital banking

 

laptop

Business Bill Pay
Pay your business bills
quickly & easily online

 

secure computer

ACH & Check Positive Pay
Manage risk, detect fraud,
corporate reporting, &
simplify reconciliation
 

person on laptop

Account Formatting
Color, parentheses, &
symbol formatting used
to easily scan transactions
 

multilayer security icon

Multi-layered Security
Includes risk and fraud
analytics, multi-factor
authorization, user rights
controls, & more

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Key Dates

September 30, 2021 | The core system upgrade will begin at 7:00 pm CST.  Online & Mobile Banking will be offline, and Shared Branching services will be unavailable beginning at 7:00 pm CST through Monday morning October 4, 2021.

October 1, 2021 | CU1 Closed

October 2, 2021 | CU1 Closed

October 3, 2021 | CU1 Closed

October 4, 2021 | CU1 Open For Business with our shiny new core system! We expect to resume full-service operations by 9:00 am CST.

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How to Prepare

As we prepare for the conversion to a new core system, our primary goal is to limit the impact on our members. We are significantly investing in technology, time, and commitment and are working diligently to make the transition as smooth and seamless as possible for you.

What You Can Do To Prepare

  1. Make sure your contact information is correct on our system.
  2. Keep an eye out for communications regarding the conversion to come via statements, email, on our website and social media, and through Online Banking.

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News & Updates

As we prepare for the conversion to a new core system, our primary goal is to limit the impact on our members, and keep you informed along the entire journey. Over the next several months leading up to conversion day, CU1 will send out frequent communications, as well as share up to date information here. Below are the communications that have been sent to members to date.

Announcement Cover Letter Sample

January 2021
Announcement in 2020
Year End Statements

Announcement eBlast Sample

January 4, 2021
eBlast to Members
 

Social Media Posts Sample

January 4, 2021
Social Media Posts
 

eStatement Banner Ad Sample

Beginning January 2021
Banner ad in eStatements
 

Beneficiary Mailing Sample

February 8, 2021
Beneficiary Update Mailing
 

Verify Contact Info Sample

April 1, 2021
eBlast to Members
 

Intro CardSwap Sample

April 11, 2021
eBlast to Members
 

CardSWAP Social Media Post Sample

April 11, 2021
Social Media Posts
 

Personal Dashboard Sample

May 3, 2021
eBlast to Members
 

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