Digital Banking Update

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This is your headquarters for all things regarding the Digital Banking Update!

Credit Union 1 is committed to progressing with the best quality products, services, and technology. October 1, 2021 we will be upgrading our online/mobile banking platform.

NOTE: Digital Banking will not be available October 1 - 3 for the system update. We are excited to introduce our new Digital Banking service on Monday, October 4, 2021.

Digital Banking Features

Our new digital banking will provide an improved, easier, more intuitive virtual banking experience that will provide you the freedom to bank anytime, anywhere, from any device.

Credit Union 1 understands today’s CEOs and business owners need mobility and flexibility. Because your business banking solution should solve challenges, not be one, we are proud to announce Business Digital Banking will be available for small to large companies October 4, 2021.

We are thrilled to deliver a virtual banking experience unlike any other for both members and Business Banking members — secure, intuitive, and feature-rich.

Consumer Features

Biometric Login Login using mobile device facial recognition or fingerprint sensor	CardSwap Add CU1 credit/debit cards as payment across your favorite subscriptions and digital services learn more	Personal Dashboard See your balances and spending across various financial institutions learn more	Mobile Deposit¹ Deposit a check into your CU1 account using your mobile device's camera learn more
Apple Watch^® Easily view account balances and transactions on an Apple Watch learn more	Transfers Transfer funds between CU1 accounts and to & from external financial institutions	Alerts Effortlessly stay on top of your finances with the alert delivery method of your choice	Find a Branch/ATM View branches and ATM locations in a list and on a map
Secure Messaging Send and receive secure messages connecting with our Member Solutions Team	Bill Pay Pay all your bills online from one login	eDocuments View statements & other electronic documents within digital banking	CU1 Card Keeper Manage CU1 Credit & Debit Cards on your smartphone

Apple Watch is a trademark of Apple Inc., registered in the U.S. and other countries.
¹Message and data rates may apply. Check with your mobile carrier for details.

Business Features

ACH Easily manage single & batch ACH Debit/Credit Transfers, ACH Payments, Receipts & Payroll	Wires Send money domestically or internationally, right from a digital device	Tax Payments Easily submit State & Federal taxes	Manage Multiple Users Control what each user can do in digital banking
Business Bill Pay Pay your business bills quickly & easily online	ACH & Check Positive Pay Manage risk, detect fraud, corporate reporting, & simplify reconciliation	Account Formatting Color, parentheses, & symbol formatting used to easily scan transactions	Multi-layered Security Includes risk and fraud analytics, multi-factor authorization, user rights controls, & more

Key Dates

September 30, 2021 | The system upgrade will begin at 7:00 pm CST. Online & Mobile Banking, and Shared Branching services will be unavailable beginning at 7:00 pm CST through Monday morning October 4, 2021. You will be able to use your Debit Card for purchases and at ATMs. You will be able to use your Credit Card.

October 1, 2021 | CU1 Online & Mobile Banking unavailable.
Branches are open, but transaction types may be limited.

October 2, 2021 | CU1 Online & Mobile Banking unavailable.
All Credit Union 1 branches are closed.

October 3, 2021 | CU1 Online & Mobile Banking unavailable.

October 4, 2021 | CU1 Open For Business with our shiny new digital banking system! We expect digital banking to become available by 12:00 pm CST.

How to Prepare

As we prepare for our new system, our primary goal is to limit the impact on our members. We are significantly investing in technology, time, and commitment and are working diligently to make the transition as smooth and seamless as possible for you.

What You Can Do To Prepare

Make sure your contact information is correct on our system by September 20, 2021.
- Login to Online Banking and go to the Profile menu. Select Profile Updates and make any necessary changes to your address, phone number, and/or email address
- Call our Contact Center at 800.252.6950
- Visit a Branch location
We recommend you download a year's worth of eStatements for your records. This can be done by logging in to Online/Mobile Banking and selecting Accounts> Electronic Documents.
You will not be able to access Online Bill Pay September 30, 2021 at 7:00 PM CST - October 4, 2021 12:00 PM CST. We highly recommend adjusting any payments that are due during our conversion timeframe to ensure timely payment.
Keep an eye out for communications regarding the upgrade to come via statements, email, on our website and social media, and through Online Banking.

IMPORTANT INFORMATION

Many transactions previously scheduled in the current digital banking system will be carried over to the new system and processed as normal, however, there are some that will not transfer over and will need to be setup in the new digital banking platform on/or after October 4, 2021 12:00 PM CST. We recommend validating all previously scheduled transactions when you login to the new digital banking platform.
Any External Transfers will need to be setup again in the new digital banking platform.
Alerts will need to be setup in the new digital banking platform.
All previously entered Bill Pay information will remain in your Online Bill Pay profile. No action is required. We recommend that you verify everything once you get logged in to the new system.

FAQ

Digital Banking Update Questions

Why is Credit Union 1 upgrading its digital banking system?

We are upgrading our digital banking system to improve our services, efficiency, and accommodate growth. Our new digital banking system will allow us to provide you more capabilities, offerings and enhance your experience with us.

When will the new digital banking service be available?

You will not be able to access digital banking September 30, 2021 at 7:00 pm CST - October 4, 2021. We expect your new digital banking service for Consumers and Businesses will be available beginning Monday, October 4, 2021 at 12:00 PM CST.

Is there any action required to start using the new digital banking system?

Yes. In order to avoid delays in accessing the new system, please verify/update your contact information to ensure the information we have on record is accurate by Monday, September 20, 2021.

Existing Digital Banking Users | you will use your existing login credentials to login to the new system for the first time on/or after October 4, 2021, 12:00 PM CST. Then, you will follow the screen prompts to setup your new digital banking experience.

New Digital Banking Users | you will need to download the CU1 Mobile App on/or after October 4, 2021, 12:00 PM CST, and register for digital banking, or register online at creditunion1.org.

Our new digital banking service has one seamless user experience across online and mobile, utilizing a single User ID and Password.

What is a Secure Access Code (SAC)?

A Secure Access Code (SAC) is a unique, single-use 6-digit code which protects against fraud by safeguarding your online transactions and sensitive information. An SAC is another level of authentication in addition to your Login ID and password, providing you stronger online security.

How will my SAC be sent to me?

You choose how you want to receive your SAC: by text, email, or phone. We need your current contact information for you to receive your SAC.

Do I have to enter an SAC every time I log in or conduct an online transaction?

Once you have setup an SAC, you have the option to register your computer or device. Once your computer or device is registered, you will skip the SAC requirement when you log in again. To register your computer or device, click, "Register Device."

I'm enrolled in Online Banking. Can I use my Online Banking login credentials for Mobile Banking?

Yes. Online and Mobile Banking is one seamless user experience utilizing a single User ID and Password.

How do I access Mobile Banking?

CU1 Mobile Banking is available to everyone. Simply download the Credit Union 1 mobile app on the App Store or Google Play, and follow the on-screen prompts.

How much does Mobile Banking cost?

You may use the service for no cost, however, your wireless carrier may charge you fees related to this service.

Is digital banking secure?

Yes, our digital banking service utilizes best practice security services such as HTTPS, TLS encryption, password access, biometrics and application time-out when not in use. Only the devices that you enroll can access your bank accounts and no account data is ever stored on your device.

How do I access Digital Banking on my mobile phone's browser?

After successful enrollment, your phone will receive a text message with your Digital Banking URL.

Is your digital banking app supported on my mobile phone?

Our Mobile Banking is supported on most app is supported on most iPhone^®, iPad^®, and Android^TM devices. You can also use mobile phones with a mobile web browser that supports cookies.

Will my digital banking username change?

Existing digital banking users will use the same username to login to the new digital banking system.

Will I have access to my eStatement history?

eStatement history prior to October 1, 2021 will not be available via Digital Banking after September 30, 2021. With this in mind, we recommend downloading and printing a year’s worth of statements for your records before September 30, 2021. This can be done by logging in to Digital Banking and selecting Accounts> Electronic Documents.

Will my scheduled transfers convert over to the new digital banking system?

Many transactions previously scheduled in the current digital banking system, will be carried over to the new system and processed as normal, however, there are some that will not transfer over and will need to be setup in the new digital banking platform on/or after October 4, 2021 12:00 PM CST. We recommend validating all previously scheduled transactions when you login to the new digital banking platform. Any External Transfers will need to be setup again in the new system.

Will my alerts convert over to the new digital banking system?

Alerts will net to be setup in the new digital banking system.

Are there minimum browser requirements for the new online banking system?

Yes. You will need to use a recent version (last 2 released) of Google Chrome, Mozilla Firefox, Apple Safari or the last version of Microsoft Edge.

Can I access Bill Pay through digital banking?

Yes. Bill Pay will be available in the new digital banking system.

Will I need to do anything after the upgrade regarding Bill Pay?

All previously entered Bill Pay information (i.e. payees, scheduled payments, recurring payments, etc.) will remain in your online Bill Pay profile. No action is required. We recommend that you verify everything once you get logged in.

I have payments due during the upgrade process. What should I do?

You will not be able to access Online Bill Pay September 30, 2021 at 7:00 PM CST - October 4, 2021 at 12:00 PM CST. We highly recommend adjusting any payments that are due during our core conversion timeframe to ensure a timely payment.

Will I have access to Popmoney after the conversion?

Yes. Popmoney will be available in the new digital banking system.

News & Updates

As we prepare for the new system, our primary goal is to limit the impact on our members, and keep you informed along the entire journey. Over the next several months leading up to conversion day, CU1 will send out frequent communications, as well as share up to date information here. Below are the communications that have been sent to members to date.

January 2021 Announcement in 2020 Year End Statements	January 4, 2021 eBlast to Members	January 4, 2021 Social Media Posts	Beginning January 2021 Banner ad in eStatements
February 8, 2021 Beneficiary Update Mailing	April 1, 2021 eBlast to Members	April 11, 2021 eBlast to Members	April 11, 2021 Social Media Posts
May 3, 2021 eBlast to Members