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Digital Banking Conversion and Temporary Outage Notice

Emory Alliance Credit Union’s Digital Banking and Online Bill Pay systems will be converted to Credit Union 1’s systems. We look forward to introducing you to our seamless, modern digital banking experience.

In order to complete this conversion, Digital Banking and Online Bill Pay systems will be down for a short period of time. Digital Banking and Online Bill Pay will not be available from December 30, 2022, at 5:00 PM EST, through the afternoon of January 2, 2023. 

During this time, you will not have access to:

• Online and mobile banking 
• Mobile deposits 
• Voice banking (Audio Xpress) 
• Online bill pay 

You will still be able to:

• Use your credit card and debit card as usual
• Transfer funds between accounts using our self-service ATM locations
• Make withdrawals using our self-service ATM locations

Before December 30, 2022, 5:00 PM EST 

To prepare for this temporary outage, we recommend that you: 

• Ensure the contact information we have on file is correct. You can confirm that information in our Online Banking system.
• Download at least one year of eStatements for your records. Your transaction history will not be transferred over with the conversion and your new account history will begin January 1, 2023.  
• Adjust any bill payments that are due during our conversion timeframe to ensure timely payment, as Online Bill Pay will be inaccessible during this time. 
• Make a note of all your current payees in Online Bill Pay. You will need the Company Name, Account Number, Address, and Phone Number for each payee when setting up any transactions after the conversion.  

After January 2, 2023

Once access to Digital Banking and Online Bill Pay is restored on January 2, you will need to take a few steps to use these platforms to their fullest extent. 

1. Re-Enroll in Digital Banking

   On January 2 or later, all members will need to re-enroll in the new platform with a few simple steps. 

   • You will be prompted to enter your Last Name, Date of Birth, Zip Code, Social Security Number and Email Address.
   • You will also need to designate a Login ID or username.
   • For your security, we will need to send you a secure code. Select the contact (either your phone number or email address on file) that you’d like us to send the code to from the list shown. 
   • Enter the code sent to you via email or text message.
   • You will now be prompted to create a password based on the requirements shown on screen. 
   • Enter your Login ID and new password to log in to the platform.
2. Re-Enroll in Online Bill Pay

   Current Online Bill Pay users will not be automatically transferred over during the system conversion, so you will need to enroll in Credit Union 1’s Online Bill Pay platform and set up all recurring transactions. 

   Online Bill Pay can be accessed in Digital Banking on the Account Summary screen under Bill Payment. Select Enrollment Options and follow the prompts to sign up. Once enrolled, you will need to set up payees and any recurring transactions. If a company is already in our system—like Verizon, Comcast, or State Farm, and many more—most information will already be set up for you.  

3. Set Up Account Preferences and Digital Options 

   As a result of the conversion, once you are logged in, you will need to set up any recurring transfers, alerts, and linked accounts. These will not automatically transfer with the conversion.

   Our Digital Banking Guide is a step-by-step walkthrough of CU1’s digital banking platform that addresses many common questions and can guide you through setting up your preferences once logged in.

   If you currently use a Digital Wallet with Apple Pay, Samsung Pay, and/or Google Pay, you will need to set this up again.

4. Replace CardGuard with CU1 Card Keeper
   CardGuard will no longer be available beginning 12/30/2022 at 5:00PM EST. Any controls and alerts setup in CardGuard will be disabled at this time. You will not have card control access until you re-enroll in CU1 Card Keeper on or after 1/2/23. 

   Cardholder Action Steps on/after 1/2/23

   1. Delete Emory Alliance Credit Union CardGuard off your phone
   2. Download the CU1 Mobile App & register
   3. Download CU1 Card Keeper App
      note: users cannot login to CU1 Card Keeper app without launching CU1 Mobile App.
   4. Login to the CU1 Mobile App and launch Card Control under the “Services” menu
   5. Manually add debit and/or credit card to CU1 Card Keeper
   6. Re-establish the alerts and controls associated with those cards

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