The site navigation utilizes arrow, enter, escape, and space bar key commands. Left and right arrows move across top level links and expand / close menus in sub levels. Up and Down arrows will open main level menus and toggle through sub tier links. Enter and space open menus and escape closes them as well. Tab will move on to the next part of the site rather than go through menu items.
A Message From the President
Below are Frequently Asked Questions and Answers we've received during the upgrade transition.
Please Note: When logging in for the first after August 20, 2019, you must sign in using Online Banking, not the Mobile App. You can login to Online Banking from your mobile device by entering in your login credentials in the Online Banking Secure Login above.
Why do I need to enter my Social Security Number when logging in for the first time or registering?
As a financial institution, for your protection, Credit Union 1 needs to authenticate who we are communicating with online. Entering your social security number is required to confirm we are in fact registering/authenticating you.
Why won't my phone number or email address work when I'm trying to login for the first time or register?
The online banking system uses the information on your Credit Union 1 account to establish your online account. You need to use the home or work phone number, or email address that is on your account.
For the Identity Verification step, you do have the option to select "I can't be reached at any of these numbers." and you will be presented with out-of-wallet questions to answer in place of receiving a text or phone call.
If you need to update your phone number or email address that we have on file, please contact our Member Solutions Team at 800.252.6950 to get that updated.
Why am I getting an Error Message stating you are unable to validate my information?
Your last name needs to be entered exactly as it is on your Credit Union 1 account. Please refer to your statement to confirm.
When you receive the Error Message, you can use the "Forgot Password?" option with your User ID. Follow the screen prompts and answer the questions presented. If you continue to receive an error, call our Member Solutions Team at 800.252.6950.
How do I see my other accounts on which I'm an owner?
If you are an owner on another Credit Union 1 account and would like to link your profiles so you can manage both accounts online/mobile, through one login, please call our Member Solutions Team at 800.252.6950 and request to Link Profiles.
How do I transfer to other accounts?
Add unlinked accounts to enable you to transfer funds with other Credit Union 1 accounts online. This would be used to transfer funds from your Credit Union 1 account to another person’s Credit Union 1 account (ie: friend, co-worker, family member etc.) on which you are not an owner.
To setup your unlinked accounts, you must be logged in to Online Banking. Click on the Transfers dropdown menu and select Unlinked Accounts. After you provide the information, the designated account will be added to your list of destination accounts on the Manager Transfer screen for both Online and Mobile access.
Note: The format to add an Unlinked Account is Account=Sfx. Money can only be sent to Unlinked Accounts, you cannot request funds with this feature.
What are Electronic Documents?
Receive and view all of your documents electronically! You will get a notification that a document is available for viewing. Simply login to Online/Mobile Banking and choose Electronic Documents from the Accounts menu.
How do I request a Cashier's Check through Online/Mobile Banking?
When logged in, send a secure message requesting a Cashier's Check. Go to the Profile menu, select Messages, and click Compose New in the top right corner of the screen. Complete the form and click Send.
How do I change my User ID?
It is easy to change your User ID! Once logged in, go to the Profile menu, select Profile Update, and click Change User ID. Voila!
What is Fast Balances?
Fast Balances is a feature that let's you get a quick look at your balances from the login screen of the Mobile App.
To set up Fast Balances, login and go to the Profile menu, select Profile Update, and click Manage Fast Balances. Turn Fast Balances on, and select your accounts. Voila!
How do I get more details about my Certificate (CD)?
In the Account Summary screen, click on the Certificate Name and additional account details will appear such as: interest rate, Year to Date Interest, and Maturity Date.
How do I setup recurring transfers?
When logged in, simply go to the Transfers menu and click on Manage Transfers. Pick your source, destination, amount, start date and frequency. That's it! Set it up once and don't worry about it anymore.
Why can't I see my eStatements on my mobile device?
Viewing eStatements on mobile devices feature will be available 1Q 2020.