Visa Debit Card

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Make shopping fast, safe and easy.

Your free Visa® Debit Card from Credit Union 1 is the perfect way to pay for almost everything, every day – online and in stores.

Speed through checkout

You don’t need to carry cash. Pay for everything from a cup of coffee to gas and groceries with your card.

Track every purchase online

Payments are deducted automatically from your Checking Account. You can see up-to-date balances as well as itemized statements online, with the merchant name, location, date and amount for every purchase.

Shop with confidence

Across the street and around the world, get protection against fraud with Visa’s Zero Liability Policy1 and you won’t be held responsible for unauthorized purchases. Your card’s embedded chip technology, which generates a one-time code, also helps reduce in-store fraud. Plus, any funds taken from your account due to fraudulent use will be returned to you.

Ask for your new Visa Debit Card today and take its benefits with you everywhere you shop.

Please note: Due to large amounts of fraud in certain countries, we do not allow most transactions on our Debit Cards from the following countries: Austria, Bahrain, Botswana, Brazil, Bulgaria, Egypt, Greece, Hong Kong, India, Indonesia, Ireland, Italy, Kazakhstan, Luxembourg, North Korea, Philippines, Qatar, Romania, Russia, Saudi Arabia, Singapore, Slovenia, South Africa, Spain, Sri Lanka, Syrian Arab Republic, Taiwan, Thailand, Trinidad, Tobago, Turkey, Ukraine, or United Arab Emirates. Credit Union 1 does not allow Western Union wire transfers to be completed utilizing your Visa Debit Card.

If you are experiencing problems with your Credit Union 1 Visa Debit Card or if your Visa Debit Card has been lost or stolen, please contact us at 800.252.6950 Monday – Friday 8:00 a.m. – 5:00 p.m. CST. If you need assistance after hours, please call us at 800.472.3272.

This card is issued by Credit Union 1 pursuant to a license from Visa U.S.A. Inc.

1Visa’s Zero Liability Policy covers U.S.-issued cards and does not apply to certain commercial card transactions or any transactions not processed by Visa. Individual replacement fund amounts are provided on a provisional basis and may be withheld, delayed, limited, or rescinded by your issuer based on factors such as gross negligence or fraud, delay in reporting unauthorized use, investigation and verification of claim and account standing and history. You must notify your financial institution immediately of any unauthorized use. Transaction at issue must be posted to your account before replacement funds may be issued. For specific restrictions, limitations and other details, please consult your issuer.

Text Fraud Alerts

With Credit Union 1 fraud monitoring, keeping your card safe is as easy as sending a text.

Our text alert service allows you to instantly keep tabs on suspicious card activity.

At Credit Union 1, we want to make sure that using your debit card is always as safe and convenient as possible. That's why we use text alerts as part of our ongoing fraud monitoring program.

With text fraud alerts, if our system detects suspicious activity on your card, you'll receive a text message with details about the suspected transaction. All you have to do is respond to the text to confirm the transaction.

If you indicate the transaction is fraud, you'll receive another message with a number to call for follow-up. If not, you're all set. The system will mark the transaction as legitimate and you can get on with your day — simple as that.

Getting Started

If we have your mobile phone number on file, you don't have to do anything. It's really that easy. If there is suspicious activity, we'll send a text alert right away.

If you need to update your mobile phone number give us a call at 800.252.6950.

Message and data rates may apply. Check with your mobile carrier for details.

Things to Remember

  • A text alert from us warning of suspicious activity on your card will NEVER include a link to be clicked. Never click on a link in a text message that is supposedly from us. A valid notification will provide information about the suspect transaction and ask the cardholder to reply to the text message with answers such as ‘yes’, ‘no’, ‘help’, or ‘stop’. It will never include a link.
     
  • A text alert from us will always be from a 5-digit number and NOT a 10-digit number resembling a phone number. 
     
  • A phone call from our institution’s automated dialer will only include a request for your zip code, and no other personal information, unless you confirm that a transaction is fraudulent. Only then will you be transferred to an agent who will ask questions to confirm that you are the actual cardholder before going through your transactions with you. If at any point you are uncertain about questions being asked or the call itself, hang up and call us directly. If a call is received by the cardholder, claiming to be our call center and asking to verify transactions, no information should have to be provided by the cardholder other than their zip code, and a ‘yes’ or ‘no’ to the transaction provided.
     
  • We will NEVER ask you for your PIN or the 3-digit security code on the back of your card. Don’t give them out to anyone, no matter what they say. Hang up and call us directly. Fraudsters will often ask cardholders to verify fake transactions. When the cardholder says no, they did not perform those transactions, the fraudster then says that their card will be blocked, a new card will be issued, and that they need the card’s PIN to put it on the new card. Many people believe this and provide their PIN. The 3-digit CV2 code on the back of the card will allow a fraudster to conduct card-not-present transactions.
     
  • Regularly check your account online to see if there are any suspicious transactions that have occurred, but especially If you are unsure about a call or text message you’ve received. If anything looks amiss, call us directly for assistance.
     
  • If you have received a voice- or a text-message from us and are unsure about responding to it, call us directly for assistance.

Travel Notification

Travel Notification

Don't forget to put travel notifications on your CU1 debit and credit cards to ensure seamless card usage while out of town. Do not share or give your credentials.

Just a few easy steps

  1.  Login to CU1 Online Banking.
  2. In the left navigation select Messages
  3. Choose the pencil icon & Select "Other" for the Message recipient
  4. Enter "Travel Notification" for the Message subject
  5. Enter the information in each field and click Send Message.

You can also call our Member Solutions Team at 800.252.6950 or visit a branch to notify CU1 of your travel plans.

 

Other Phone Numbers Available

To report lost/stolen credit cards | 844.700.1129
To report lost/stolen debit cards | 800.472.3272

Our monitoring service may call you to verify unusual activity on your card. These are legitimate calls.

Credit Card unusual activity | 844.700.1129
Debit Card unusual activity | 877.253.8964

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