Western Illinois Credit Union

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Western Illinois Credit Union Credit Union 1

Welcome Western Illinois Credit Union Members


 

A Message From CU1’s CEO

 

Welcome to Credit Union 1! At a special membership meeting held on August 18th, 2022, the membership of Western Illinois Credit Union (WICU) confirmed the WICU Board’s plan to merge with Credit Union 1 (CU1). As a member of CU1, you will have access to a wide variety of products and services, and we are pleased to have the opportunity to help you meet your financial goals. The legal merger date was on September 30, 2022 and the system conversion was on November 11, 2022.


If you have any automatic debits or credits to your WICU account, you will need to advise each business of your new Credit Union 1 account number and Credit Union 1’s Routing & Transit #: 271188081.


Post-conversion Recommendations

  • Every effort was made to ensure payroll deposits and payroll distributions were converted properly. While there was no action on your part for this transition, we recommend that you verify your payroll deposit and/or payroll distribution through digital banking with your first payroll.
  • Enroll in CU1 Digital Banking either online or download our mobile app.
    • You will be prompted to enter your Last Name, Date of Birth, Zip Code, Social Security Number and Email Address. Please ensure this all matches the information we have on file for you.
    • You will also need to designate a Login ID or username.
    • For your security, we will need to send you a secure code. Select the contact (either your phone number or email address on file) that you’d like us to send the code to from the list shown.
    • Enter the code sent to you via email or text message.
    • You will now be prompted to create a password based on the requirements shown on screen.
    • Enter your Login ID and new password to log in to the platform.
  • Enroll in Online Bill Pay—Online Bill Pay can be accessed in Digital Banking on the Account Summary screen under Bill Payment. Select Enrollment Options and follow the prompts to sign up. Once enrolled, you will need to set up payees and any recurring transactions. If a company is already in our system—like Verizon, Comcast, or State Farm, and many more—most information will already be set up for you.
  • Members who have loans have had those products converted to matching or similar products on the CU1 system. The rate and term for each of these products will remain the same as originally contracted for the remaining term of the agreement. Payments for loans can be made through digital banking or by mailing a payment to:

    Credit Union 1
    Attn: Payment Servicing
    2651 Paseo Verde Pkwy
    Henderson, NV 89074

  • As a member of CU1, you have free access to our Financial Wellbeing platform, powered by Enrich. Start learning in less than 10 minutes by clicking here.

 


 

Frequently Asked Questions

FAQ

FAQ Categories

WICU General

Why is Western Illinois Credit Union pursuing a merger with Credit Union 1?

We want to bring our members the best value from their credit union and provide the necessary products and services to be your primary financial institution. Credit Union 1 operates the technology and systems that align with our members’ needs. CU1’s internal core values bring the leadership team and board of directors confidence our membership will experience a much-needed upgrade in quality of service that we are unable to provide in this current economic climate. We believe a synergy exists between the two credit unions and this partnership will benefit all involved.

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Who is Credit Union 1?

Change is a part of growth and becoming better, and Credit Union 1 has continued to evolve and grow since they were founded in 1958 with an original base of membership of personnel from Chanute Air Force Base in Rantoul, Illinois. Since then CU1 has grown tremendously into a Billion dollar plus financial institution, but their core values remain the same. Be Great, Be Engaged, Be Open, and Be Nice. These core values drive their mission statement “To be THE financial institution that drives family and community success.

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What is the merger process and timeline?

Our regulators, the National Credit Union Administration (NCUA) and Illinois Department of Financial and Professional Regulation (IDFPR), have both approved our merger plans. With member support of the merger through the voting process, Our first legal day as a combined organization will be September 30, 2022.

At this time—and after the legal merger date—no changes will be made to your accounts or the methods you use to access your accounts. At the end of business on November 11, 2022, a conversion and consolidation of WICU’s and CU1’s core processing systems will take place. Prior to that date, Credit Union 1 will send you detailed information by mail explaining the conversion process and how this will affect your membership and access to your accounts.

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How will Western Illinois CU members benefit?

A merger will provide the resources to better serve your financial needs through well-developed industry leading technology, new products and services, and highly competitive rates. We want to be your first choice as your primary financial institution. Nothing will change until the business conversion date, November 11th, 2022. This partnership will mean we can better anticipate and meet all your financial needs.

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Will the merger affect membership eligibility?

Western Illinois Credit Union’s field of membership will be incorporated with Credit Union 1’s field of membership after the  merger effective date September 30, 2022.

At this time—and after the legal merger date—no changes will be made to your accounts or the methods you use to access your accounts. At the end of business on November 11, 2022, a conversion and consolidation of WICU’s and CU1’s core processing systems will take place. Prior to that date, Credit Union 1 will send you detailed information by mail explaining the conversion process and how this will affect your membership and access to your accounts.

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WICU My Accounts

Will my accounts continue to be insured?

Your accounts will continue to be federally insured just as they are today through the National Credit Union Share Insurance Fund, which is backed by the full faith and credit of the U.S. Government and managed by the National Credit Union Administration (NCUA).

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Will my account number change?

Your account number will remain the same for the time being. It will change after the system conversion date of November 11th, 2022, when the two operations are integrated and your account is migrated to Credit Union 1’s system.

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Will the routing number change?

Western Illinois Credit Union will retain our current routing number for the time being. After the system conversion date of November 11th, 2022, you will then use your Credit Union 1 account number and routing number for automatic debits or credits.

Credit Union 1's routing number is 271188081.

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Will my online/mobile banking change?

You will continue to use Western Illinois Credit Union’s online/mobile banking until the system conversion date of November 11th, 2022. Once the conversion of systems occurs, you will then use Credit Union 1’s digital banking platform which has a consistent look and feel across devices. Banking anytime, anywhere has never been simpler.

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Will my debit card still work?

You will continue to use Western Illinois Credit Union debit card until the system conversion date of November 11th, 2022. Western Illinois CU members will be issued a Credit Union 1 Visa® Debit Card to use once the conversion of systems occurs.

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Will my recurring transactions be affected?

You will continue to use Western Illinois Credit Union account information until the system conversion date of November 11th, 2022. Once the conversion of systems occurs, you will need to notify each business of your new Credit Union 1 account number and Credit Union 1’s routing and transit number.

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Will the terms of my existing Western Illinois CU accounts change?

Until the system conversion date of November 11th, 2022, none of your account terms will change. Whether or not they will change after the conversion effective date depends on the type of account.

Loans | Your existing loan contract will remain in effect until the loan is paid off.

Share Certificates | The terms of your existing share certificate will remain in effect until the maturity date.

Savings & Checking | Rates and terms on these accounts are subject to change at the time of the system conversion date. You will receive a CU1 Membership Agreement and Account Disclosures before the system conversion date. 

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WICU Products & Services

Does Credit Union 1 offer comparable products and services to what I received at WICU?

CU1 is proud to offer a wide array of financial products and services to help you meet your unique financial goals. These products are similar in scope, but with additional features and options that may not have been previously available through WICU. Learn more about each of our offerings at the links below.

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What additional features will now be available to me as a member of Credit Union 1?

CU1 has invested in the technology necessary to provide our members with a modern banking experience, both in our branches and on the go. This includes:

  • CU1’s highly rated mobile app, where you can easily transfer funds, pay bills, and make mobile deposits
  • An easy-to-use online banking portal where you can manage all your accounts
  • Our LiveChat feature, which offers customer service via chat or video through Credit Union 1’s website

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WICU Member Service

What will happen to WICU employees?

All WICU staff have been offered positions within CU1, and the branch will remain open. The staff will continue to operate out of this branch location and be available to assist members with their financial needs.

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Will I still receive personalized service?

The reason our two credit unions are pursuing this merger is to better serve Western Illinois CU members. Credit Union 1 strives to provide premium service and you will continue to receive personalized service as you do today.

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What if I have additional questions?

We are here to answer your questions! Don’t hesitate to contact Western Illinois Credit Union at 309.298.2986 or start a live chat with our member support team at wicu.org.

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WICU Branches & ATMs

Will the Western Illinois CU branch in Macomb remain open?

Member approval has been received to merge with Credit Union 1, The branch in Macomb will remain open upon the merger effective date September 30, 2022. Credit Union 1 has 13 branches in Illinois, Indiana, and Nevada, and in addition to all CU1’s branches, members will also have access to their robust digital banking platform, along with access to the CO-OP shared branch network and CO-OP surcharge-free ATM network.

At this time—and after the legal merger date—no changes will be made to your accounts or the methods you use to access your accounts. At the end of business on November 11, 2022, a conversion and consolidation of WICU’s and CU1’s core processing systems will take place. Prior to that date, Credit Union 1 will send you detailed information by mail explaining the conversion process and how this will affect your membership and access to your accounts.

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Can I use Credit Union 1 branches now?

You can continue to use Western Illinois Credit Union’s branch. We cannot begin integrating the operations of the two credit unions until after the business conversion date which is, November 11th, 2022. Western Illinois CU members will be notified as soon as the additional branches are connected.

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Can I use Credit Union 1 ATMs now?

Credit Union 1 ATMs are available for anyone to use; however, we cannot begin integrating the operations of the two credit unions until November 11th, 2022 so you may incur a fee until that time. Once the system conversion is effective, you will have access to all Credit Union 1 ATMs at no charge along with more than 30,000 CO-OP surcharge-free ATMs nationwide.

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