Digital Banking - Digital Services

With a consistent look and feel across devices, banking anytime, anywhere has never been simpler.

Our new and improved digital banking offers a new, modern design, making it faster and easier to use.

We made every change to enhance your digital experience. With a new look and feel, streamlined workflows, and added functionality, this is our best digital banking yet!

Whether it's paying your bills faster than ever, easily searching your personal data or finding a nearby ATM while you are out and about, our new digital banking experience was improved with YOU in mind.

Credit Union 1 understands today’s CEOs and business owners need mobility and flexibility. Because your business banking solution should solve challenges, not be one, we are proud to offer Business Digital Banking small to large companies.

CU1 is thrilled to deliver a virtual banking experience unlike any other for both members and Business Banking members — secure, intuitive, and feature-rich

How to Get Started

Check out our CU1 How to Videos and Guide to Digital Banking by clicking the links below. Step by step instructions on getting the most out of your digital banking experience.

If you have additional questions, login to digital banking and send a Secure Message or call us at 800.252.6950.

How to Register Video

Digital Banking Guide

Consumer Features

Biometric Login Login using mobile device facial recognition or fingerprint sensor	CardSwap Add CU1 debit cards as payment across your favorite subscriptions and digital services learn more	Personal Dashboard See your balances and spending across various financial institutions learn more	Mobile Deposit¹ Deposit a check into your CU1 account using your mobile device's camera learn more
Apple Watch^® Easily view account balances and transactions on an Apple Watch learn more	Transfers Transfer funds between CU1 accounts and to & from external financial institutions	Alerts Effortlessly stay on top of your finances with the alert delivery method of your choice	Find a Branch/ATM View branches and ATM locations in a list and on a map
Secure Messaging Send and receive secure messages connecting with our Member Solutions Team	Bill Pay Pay all your bills online from one login	eDocuments View statements & other electronic documents within digital banking	CU1 Card Keeper Manage CU1 Debit Cards on your smartphone
Get Paid Sooner Set up Direct Deposit to get paid up to two days earlier.	Mobile Quick Balance Check your account balance at a glance without needing to log in.	Set up for Savings Round up purchases to the next dollar and send the change to savings.	Budget Better Track progress toward your money goals in Digital Banking.
Bill Discovery Automatically connect eligible bills for Online Bill Pay. Bill Discovery regularly searches for new bills from its database once you enroll, so you can select which bills to add. learn more

Apple Watch and App Store are trademarks of Apple Inc., registered in the U.S. and other countries. Google Play is a trademark of Google LLC.
¹Message and data rates may apply. Check with your mobile carrier for details.

Business Features

ACH
Easily manage single &
batch ACH Debit/Credit
Transfers, ACH Payments,
Receipts & Payroll

Wires
Send money domestically
or internationally, right
from a digital device

Tax Payments
Easily submit State &
Federal taxes
learn more

Manage Multiple Users
Control what each user
can do in digital banking

Business Bill Pay
Pay your business bills
quickly & easily online

Quickbooks Connect
Seamlessly integrate
with Quickbooks

Account Formatting
Color, parentheses, &
symbol formatting used
to easily scan transactions

Multi-layered Security
Includes risk and fraud
analytics, multi-factor
authorization, user rights
controls, & more

Positive_Pay_Icon

Positive Pay
Our transaction management
system includes check and
ACH positive pay, account
reconciliation, and
custom reporting.

eDocuments
View statements & other
electronic documents
within digital banking

Mobile Deposit1
Deposit a check into your
CU1 account using your
mobile device's camera
learn more

¹Message and data rates may apply. Check with your mobile carrier for details.
The App Store is a trademark of Apple Inc., registered in the U.S. and other countries. Google Play is a trademark of Google LLC.

FAQ

New Digital Banking Questions

How do I get started with the new digital banking platform?

Android Device Users: Uninstall the old CU1 Mobile Banking App and CLICK HERE to install the NEW CU1 Mobile Banking App. We are working with Google to get the updated app to appear directly in Google Play.

Apple Device Users: Go to the App Store and Update your CU1 Mobile Banking App

Online Users: Go to creditunion1.org and click the Login button in the page header.

EXISTING Digital Banking Users: you will use your existing login credentials to login to the NEW system for the first time. Then, follow the screen prompts to setup your new digital banking experience.

NEW Digital Banking Users: Register on our website first. Once registered, you can download the CU1 Mobile App and login to digital banking. We are working on an update to be able to register using the mobile app.

NOTE: If you become locked out of digital banking, click “Forgot Password”, and follow the prompts.

Why do I still see the old mobile app?

Android: Uninstall the old CU1 Mobile Banking App and CLICK HERE to install the NEW CU1 Mobile Banking App. We are working with Google to get the updated app to appear directly in Google Play.

Apple: Go to the App Store and update your CU1 Mobile Banking App.

Why can't I view my eStatements?

eStatements are now available in digital banking. Please login to your digital banking and select Statements under the Services Tab.

How can I view my transaction history?

When you are logged in to digital banking, tap or click the account tile and your transaction history will appear.

Why can't I view my history?

Once you login for the first time, it can take several minutes for account history to appear. We are finding history appears after approximately 15 minutes. After waiting, If you are still unable to view history, contact Credit Union 1 at 800.252.6950 or start a Live Chat session with our Member Solutions Team at creditunion1.org.

Why can't I view my Trust Account?

We are aware of this hiccup and are diligently working on a solution that will allow members to view Trust Account Information soon.

Why is my mortgage showing a double payment is due?

If you do not make your CU1 mortgage payment before the due date, contractually the payment is late. But don't worry, you have a 15 day grace period before a late fee is charged.

Why can't I see accounts I used to be able to see?

Our new system is personcentric meaning everything is organized by the individual. Members can only view/access accounts and loans they are signers on. Our old system was accountcentric meaning everything was organized by account number. Moving to a personcentric system provides greater fraud protection.

Why hasn't my automatic mortgage payment posted?

We are aware of this hiccup and are diligently working on a solution to resolve this issue as soon as possible. A late fee has not been assessed.

What happened to the transaction details in my history?

We were able to convert 18 months of transaction history to the new digital banking system. The details were not comparable on both systems so history prior to October 1, 2021 is generic. As you perform transactions from October 1, 2021 forward, details will appear.

For detailed transaction history prior to October 1, 2021, refer to your statements.

Sample Transaction History

Why can't I see my credit card in digital banking?

We have discovered that members who are joint on a credit card are not able to see the credit card in digital banking. Credit card visibility is a high priority and we are working on a solution that will be available soon.

Your Mobile Banking Experience is Only a Few Taps Away

Download our Mobile App today!