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Need Assistance (800) 252-6950
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Luna: Your Interactive Voice Assistant

Effortless Transactions & Quick Assistance

Luna is your Interactive Voice Assistant, who makes managing your finances over the phone and interacting with CU1 team members more convenient than ever. With Luna, you can quickly complete routine tasks without waiting to speak to a team member, including:

  • Conduct simple banking transactions
  • Check your account history
  • Receive secure text messages with links to apply for loans
  • Get answers to frequently asked questions securely texted to your phone
  • And much more!

If you need to speak to a team member, Luna also makes it easier and quicker to get to the right person to help you.

Call to Get Started

Coming Soon:
Simplified, Secure Phone Banking

Our new system is designed to be secure and easy to use.

  • You no longer have to set up or reset a PIN. Simplify verify your account with a Secure Access Code (SAC).
  • Enhanced security features mean you can securely complete the following types of actions:
    • Checking balances and transaction history
    • Transferring funds between your CU1 accounts
    • Making loan payments
  • To protect all of our members against fraud, transfers are limited within your CU1 account(s) in which you are listed as the primary or joint owner.

Coming Soon:
How to Use the New Telephone Banking System

  1. Call 800-252-6950 from the phone number on file for your Credit Union 1 account. The phone number must be SMS/Text-enabled.
  2. Say “phone banking”.
  3. Enter EITHER your Account Number or Social Security Number.
  4. Receive a Secure Access Code (SAC) via text message to your phone.
  5. Enter the SAC to access your banking features. If you want to connect to a CU1 team member, this process will also authenticate your identity, eliminating time-consuming, manual verification practices.

Easily Navigate Using Simple Phrases

Get to the right team faster and reduce the need for unnecessary transfers. Here are some effective phrases to use for some of the most common requests:

Card Related

  • “New Card”
  • “Activate Card”
  • “Card Issue”
  • “Deactivate Card”
  • “Card Replacement”

Payment Related

  • “Make a Payment”
  • “Cancel a Payment”
  • “Payment Issue”
  • “Skip a Pay”
  • “Schedule a Payment”

Online Banking

  • “Forgot My Username”
  • “Apple Pay”
  • “Get My Statement”
  • “Update My Info”
  • “What’s My Account Number”

Locations and Services

  • “Branch Locations”
  • “Hours”
  • “Appointment”
  • “ATM Locations”
  • “Shared Branch”

Loan Inquiries

  • “Apply for a Loan”
  • “Loan Payoff”
  • “Down Payment Assistance”
  • “Loan Preapproval”
  • “Current Loan Information”
  • “Loan Application Status”

Membership

  • “Become a Member”
  • “Membership Application Status”
  • “Open an Account”
  • “Add an Account”
  • “Application Status”
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