Digital Banking

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With a consistent look and feel
across devices, banking anytime,
anywhere has never been simpler.

 

Download on the App Store   Get it on Google Play     Login

 

Our new and improved digital banking offers a new, modern design, making it faster and easier to use.

We made every change to enhance your digital experience. With a new look and feel, streamlined workflows, and added functionality, this is our best digital banking yet!

Whether it's paying your bills faster than ever, easily searching your personal data or finding a nearby ATM while you are out and about, our new digital banking experience was improved with YOU in mind.

Credit Union 1 understands today’s CEOs and business owners need mobility and flexibility. Because your business banking solution should solve challenges, not be one, we are proud to offer Business Digital Banking small to large companies.

CU1 is thrilled to deliver a virtual banking experience unlike any other for both members and Business Banking members — secure, intuitive, and feature-rich

How to Get Started

Check out our Guide to Digital Banking which is an overview and steps to help you during your digital banking experience. 

If you have additional questions, login to digital banking and send a Secure Message or call us at 800.252.6950.

Digital Banking Guide


Consumer Features


Biometric Login

Biometric Login
Login using mobile device
facial recognition or
fingerprint sensor


 

mobile phone with credit card

CardSwap
Add CU1 credit/debit
cards as payment across
your favorite subscriptions
and digital services
learn more
 

personal dashboard chart

Personal Dashboard
See your balances and
spending across various
financial institutions
learn more  
 

mobile deposit

Mobile Deposit1
Deposit a check into your
CU1 account using your
mobile device's camera
learn more  
 

watch

Apple Watch®
Easily view account
balances and transactions
on an Apple Watch
learn more  

Transfer arrows

Transfers
Transfer funds between
CU1 accounts and to &
from external financial
institutions

 

Alert icons

Alerts
Effortlessly stay on top of
your finances with the
alert delivery method
of your choice

location icon

Find a Branch/ATM
View branches and ATM
locations in a list and on
a map
 

Envelope icon

Secure Messaging
Send and receive secure
messages connecting
with our Member
Solutions Team

laptop icon

Bill Pay
Pay all your bills online
from one login

 

laptop with document

eDocuments
View statements & other
electronic documents
within digital banking
 

cu1 card keeper

CU1 Card Keeper
Manage CU1 Credit &
Debit Cards on your
smartphone
 


Apple Watch is a trademark of Apple Inc., registered in the U.S. and other countries.
1Message and data rates may apply. Check with your mobile carrier for details.


Business Features


ACH icon

ACH
Easily manage single &
batch ACH Debit/Credit
Transfers, ACH Payments,
Receipts & Payroll

wires icon

Wires
Send money domestically
or internationally, right
from a digital device
 

icon of capital

Tax Payments
Easily submit State &
Federal taxes

 

multiple user icon

Manage Multiple Users
Control what each user
can do in digital banking

 

laptop

Business Bill Pay
Pay your business bills
quickly & easily online

 

secure computer

ACH & Check Positive Pay
Manage risk, detect fraud,
corporate reporting, &
simplify reconciliation
 

person on laptop

Account Formatting
Color, parentheses, &
symbol formatting used
to easily scan transactions
 

multilayer security icon

Multi-layered Security
Includes risk and fraud
analytics, multi-factor
authorization, user rights
controls, & more


FAQ

New Digital Banking Questions

How do I get started with the new digital banking platform?

Android Device Users: Uninstall the old CU1 Mobile Banking App and CLICK HERE to install the NEW CU1 Mobile Banking App. We are working with Google to get the updated app to appear directly in Google Play.

Apple Device Users: Go to the App Store and Update your CU1 Mobile Banking App

Online Users: Go to creditunion1.org and click the Login button in the page header.

EXISTING Digital Banking Users: you will use your existing login credentials to login to the NEW system for the first time. Then, follow the screen prompts to setup your new digital banking experience.

NEW Digital Banking Users: Register on our website first. Once registered, you can download the CU1 Mobile App and login to digital banking. We are working on an update to be able to register using the mobile app.

NOTE: If you become locked out of digital banking, click “Forgot Password”, and follow the prompts.

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Why do I still see the old mobile app?

Android: Uninstall the old CU1 Mobile Banking App and CLICK HERE to install the NEW CU1 Mobile Banking App. We are working with Google to get the updated app to appear directly in Google Play.

Apple: Go to the App Store and update your CU1 Mobile Banking App.

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Why can't I view my eStatements?

eStatement visibility is a high priority and we are working on a solution that will be available soon.

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How can I view my transaction history?

When you are logged in to digital banking, tap or click the account tile and your transaction history will appear.

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Why can't I view my history?

Once you login for the first time, it can take several minutes for account history to appear. We are finding history appears after approximately 15 minutes. After waiting, If you are still unable to view history, contact Credit Union 1 at 800.252.6950 or start a Live Chat session with our Member Solutions Team at creditunion1.org.

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Why can't I view my Trust Account?

We are aware of this hiccup and are diligently working on a solution that will allow members to view Trust Account Information soon.

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Why is my mortgage showing a double payment is due?

If you do not make your CU1 mortgage payment before the due date, contractually the payment is late. But don't worry, you have a 15 day grace period before a late fee is charged. 

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Why can't I see accounts I used to be able to see?

Our new system is personcentric meaning everything is organized by the individual. Members can only view/access accounts and loans they are signers on. Our old system was accountcentric meaning everything was organized by account number. Moving to a personcentric system provides greater fraud protection.

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Why hasn't my automatic mortgage payment posted?

We are aware of this hiccup and are diligently working on a solution to resolve this issue as soon as possible. A late fee has not been assessed.

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What happened to the transaction details in my history?

We were able to convert 18 months of transaction history to the new digital banking system. The details were not comparable on both systems so history prior to October 1, 2021 is generic. As you perform transactions from October 1, 2021 forward, details will appear.

For detailed transaction history prior to October 1, 2021, refer to your statements.

Sample Transaction History

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Why can't I see my credit card in digital banking?

We have discovered that members who are joint on a credit card are not able to see the credit card in digital banking. Credit card visibility is a high priority and we are working on a solution that will be available soon.

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Your Mobile Banking Experience is Only a Few Taps Away

Download our Mobile App today!

Download on the App Store   Get it on Google Play

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