On our “Contact Us” page, tap the blue Schedule Appointment button. This will take you to our appointment scheduling page. You can schedule an appointment with a CU1 expert using these easy steps:
How do I make a deposit at a CU1 ATM?
To make a deposit at any safe, secure, and convenient CU1 ATM, follow these steps:
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- Insert your Credit Union 1 debit card and type in your pin.
- Choose to make a deposit and select either cash or check. You can deposit up to 30 items (cash or checks) at a time and do not need to use an envelope.
- Cash can face any direction, but must be unfolded and lying flat. Checks must be oriented correctly. An infographic on the machine will show you how to correctly insert your checks.
- If you are depositing checks, you can choose if check images will appear on the screen before you verify your deposit. If you are depositing cash, the machine will calculate the amount you are depositing and provide the total for you to verify. You can cancel a deposit at any time by pressing the Cancel key.
- If you verify your deposit, you will get a receipt with images of your checks or a list of all deposited cash.
When will my deposit be available?
Cash deposits in CU1 ATMs will be available immediately, while check deposits fall under the Credit Union 1 Funds Availability Policy. Funds deposited in CU1 ATMs must be made available no later than the second business day following the business day of deposit.
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- Checks deposited on weekdays (not including holidays) before 4:00pm CST are considered received that day. Checks deposited on weekends or holidays are considered received the next business day.
- For items $500.01 or greater, the funds will be available—at the earliest—on the second business day after the business day when we receive the deposit.
Can I deposit cash and checks at the same time at a CU1 ATM?
Cash and checks must be deposited as separate transactions. This means you need to deposit cash and checks separately.
Better Banking Solutions
How do I set up Online Bill Pay?
First, enroll or log in to Digital Banking. On a mobile device, press “More” on the top right of your screen and tap “Bill Payment” in the drop-down menu. On desktop, click “Bill Payment” on the top right of your screen.
Now, choose a CU1 account to enroll in Bill Pay. After selecting an account and enrolling, you will be prompted to find your biller.
On a mobile device, you can type your biller’s name into a search bar or manually add them by tapping “Add New Biller.” On desktop, you can select a bill category, such as Utilities, Phone, Insurance, or Credit Cards to make this process easier or type your biller’s name into the search bar. The company or biller you select must be in the United States.
Once you have chosen your biller, you need to provide their account number, zip code, and an optional nickname. Make sure the information you submit for your biller matches what appears on your bill or statement. Then, choose your payment amount and when to send this payment. If a biller is unable to be paid electronically, we will mail a check for you.
Online Bill Pay allows you to set up automatic bill payments, which means you never have to worry about missing a due date.
You can call our Bill Pay support number at
855.837.3991 if you have any questions.
How do I set up Direct Deposit?
It only takes a few minutes to easily switch any Direct Deposit from an external account to your CU1 account. Plus, with CU1 Early Pay, you can get paid up to two days earlier when you set up Direct Deposit.
First, enroll or log in to Digital Banking. On a mobile device, select “Menu” on the bottom right of your screen, the “Services” heading in the menu that appears on the left, and “Setup Direct Deposit” in the “Services” drop-down menu. On desktop, click “Services” on the left of your screen and “Setup Direct Deposit” in the drop-down menu.
This will take you to your Direct Deposit dashboard, powered by ClickSWITCH™. To set up Direct Deposit, press “Switch Direct Deposits.” You can manually enter your Direct Deposit details or use a Switch Assist that will identify the Direct Deposits in your accounts with other financial institutions and automatically switch them over for you.
If you are manually entering your Direct Deposit details, you need to type in your depositor and which CU1 account or accounts you want to move the Direct Deposit to (you can split the deposit between CU1 accounts) before reviewing and submitting your switch.
If you are using Switch Assist, you will be directed to log in to your profile with another financial institution to connect the external accounts of your choice. We will review your accounts to find potential Direct Deposit transactions, which takes about two minutes. Select one of your Direct Deposit transactions, press “Continue,” choose the CU1 account or accounts you want to switch the Direct Deposit to, and review and submit your Direct Deposit switch.
How do I send money with Zelle?
Zelle® is a fast, safe, and easy way to send and receive money with friends, family, and people you trust. To set up Zelle®:
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- Open a Free Checking Account with CU1.
- Enroll or log in to Digital Banking.
- Select “Send Money with Zelle®.”
- Accept terms and conditions.
- Select your US Mobile number or email address and deposit account.