Android Device Users: Uninstall the old CU1 Mobile Banking App and CLICK HERE to install the NEW CU1 Mobile Banking App. We are working with Google to get the updated app to appear directly in Google Play.
Apple Device Users: Go to the App Store and Update your CU1 Mobile Banking App
Online Users: Go to creditunion1.org and click the Login button in the page header.
EXISTING Digital Banking Users: you will use your existing login credentials to login to the NEW system for the first time. Then, follow the screen prompts to setup your new digital banking experience.
NEW Digital Banking Users: Register on our website first. Once registered, you can download the CU1 Mobile App and login to digital banking. We are working on an update to be able to register using the mobile app.
NOTE: If you become locked out of digital banking, click “Forgot Password”, and follow the prompts.
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Android: Uninstall the old CU1 Mobile Banking App and CLICK HERE to install the NEW CU1 Mobile Banking App. We are working with Google to get the updated app to appear directly in Google Play.
Apple: Go to the App Store and update your CU1 Mobile Banking App.
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eStatements are now available in digital banking. Please login to your digital banking and select Statements under the Services Tab.
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When you are logged in to digital banking, tap or click the account tile and your transaction history will appear.
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Once you login for the first time, it can take several minutes for account history to appear. We are finding history appears after approximately 15 minutes. After waiting, If you are still unable to view history, contact Credit Union 1 at 800.252.6950 or start a Live Chat session with our Member Solutions Team at creditunion1.org.
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We are aware of this hiccup and are diligently working on a solution that will allow members to view Trust Account Information soon.
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If you do not make your CU1 mortgage payment before the due date, contractually the payment is late. But don't worry, you have a 15 day grace period before a late fee is charged.
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Our new system is personcentric meaning everything is organized by the individual. Members can only view/access accounts and loans they are signers on. Our old system was accountcentric meaning everything was organized by account number. Moving to a personcentric system provides greater fraud protection.
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We are aware of this hiccup and are diligently working on a solution to resolve this issue as soon as possible. A late fee has not been assessed.
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We were able to convert 18 months of transaction history to the new digital banking system. The details were not comparable on both systems so history prior to October 1, 2021 is generic. As you perform transactions from October 1, 2021 forward, details will appear.
For detailed transaction history prior to October 1, 2021, refer to your statements.
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We have discovered that members who are joint on a credit card are not able to see the credit card in digital banking. Credit card visibility is a high priority and we are working on a solution that will be available soon.
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