Welcome to Credit Union 1
The system conversion has been completed, we hope that you have had a seamless experience so far.
Have Questions?
Watch our Video Guides! We’ve created short video guides covering some of the most requested topics to get you started.
Still have questions? Call Credit Union 1: 800-252-6950
Post-Conversion Recommendations and Information
Update Automatic Debits or Credits
If you have any automatic debits or credits to your ECU account, you will need to advise each business of your new Routing and Transit Number.
CU1’s Routing & Transit #: 271188081
Important Credit Card Information
For members with existing ECU credit cards, continue to use them as normal and Credit Union 1 will send out additional information in the coming months.
Access Your Credit Card Portal
Customer Service: 866.297.3413
Pin Change: 866.604.0380
Report Lost or Stolen: 833.541.0777
eZCard: 866.604.0380
Scorecard rewards website: www.scorecardrewards.com
Disputes: 800.253.1220
Verify Payroll Deposit
Every effort was made to ensure payroll deposits and payroll distributions were converted properly. While there was no action on your part for this transition, we recommend that you verify your payroll deposit and/or payroll distribution through digital banking with your first payroll.
Enroll in CU1 Digital Banking
Whether it's paying your bills faster than ever, easily searching your personal data or finding a nearby ATM while you are out and about, our new digital banking experience was improved with YOU in mind.
Enroll in CU1 Online Bill Pay
Online Bill Pay can be accessed in Digital Banking on the Account Summary screen under Bill Payment. Select Enrollment Options and follow the prompts to sign up.
How to Find Your New Account Number
You now have access to all of Credit Union 1 products, services, and locations! Due to the system conversion, you have been assigned new account numbers. To get your new CU1 account numbers, log in to Digital Banking. Your account numbers will be displayed when you click on each product on your personalized dashboard. If you have not yet registered for Digital Banking, you can enroll in minutes.
Important Notice About Your Debit Card
Your ECU debit card has been replaced with a CU1 debit card.
Begin using your CU1 debit card immediately. This new debit card is connected to your current Checking Account.
Loan Payments
Members who have loans have had those products converted to matching or similar products on the CU1 system. The rate and term for each of these products will remain the same as originally contracted for the remaining term of the agreement. Payments for loans can be made through digital banking or by mailing a payment to:
Credit Union 1
Attn: Payment Servicing
2651 Paseo Verde Pkwy
Henderson, NV 89074
New Branch Hours
The Brookfield branch and drive-thru will remain open to continue to serve you.
Starting December 2, 2024, branch hours will be:
- Monday: 9:00 a.m. - 5:00 p.m.
- Tuesday: 9:00 a.m. - 5:00 p.m.
- Wednesday: 10:00 a.m. - 5:00 p.m.
- Thursday: 9:00 a.m. - 5:00 p.m.
- Friday: 9:00 a.m. - 5:00 p.m.
- Saturday: 9:00 a.m. - 12:00 p.m.
- Sunday: Closed
Access CU1’s Financial Wellbeing Platform
As a member of CU1, you have free access to our Financial Wellbeing platform, powered by Enrich. Start learning in less than 10 minutes.
Frequently Asked Questions
Explore a wide array of additional questions and detailed answers.
How are we doing?
We want to hear from you! In our ongoing efforts to improve member experience at Credit Union 1, we’re rolling out a member survey to ensure that your voice is being heard.
