Credit Union 1 offers Debit Card Controls directly in Digital and Mobile Banking to ensure you have a seamless way to manage and access your debit card, anytime and anywhere. Monitor your debit card activity, turn your card on and off, report lost or stolen cards, set up real-time alerts, set up travel alerts, and more--all with a few taps.
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Prevent unauthorized use if your card is lost or stolen with a single tap in Digital Banking. Your previously authorized payments will still process, and you can easily report your card lost or stolen and get a replacement on the way.
Set spending limits by merchant type (like gas, groceries, or retails stores) or by geographic location for your security. Get real-time balances for your accounts and view your most recent card-based transactions.
Easily ensure you can use your card wherever you travel by setting up a travel notification in Debit Card Controls. You can also block international transactions to block fraudulent in-store transactions overseas.
Set up push notification alerts that can tell you when your cards are used or when transactions exceed a threshold set by you. This helps you stay on top of your spending and can make sure you are aware of potential fraud.
Step 1
You can manage your Credit Union 1 Debit Card directly through Digital Banking or the highly rated CU1 Mobile App.
Step 2
Select “Menu” then navigate to "Services" and tap "Debit Card Controls" under the main Digital Banking menu. Here, you will find the full suite of card control capabilities.
Step 3
Easily pay with your phone when you add your CU1 Debit Card to your Digital Wallet and use Apple Pay®, Google Pay™, or Samsung Pay.
Credit Union 1's highly rated mobile app gives you easy access to your accounts, directly from your phone or other mobile device. With the CU1 Mobile App, you can:
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There is no limit.
If the card number is new, then yes, you must add the new card number to your Digital Banking. You can also unmanage the old card.
The My Location controls and alerts will check to ensure the merchant location is within a 5-mile radius of the device set as primary within CU1 debit card controls. These controls impact card-present transactions only, therefore internet transactions are not impacted.
CU1 Debit Card controls ignores location information that is more than 8 hours old. So, if the phone is off for more than 8 hours, My Location controls will not take effect, and the transaction will not be denied on the basis of the old location information.
CU1 Debit Card Controls perform a proximity check at the granularity of Zip code or city, so if the merchant is close to home then the transactions will still go through.
The region shows the approximate area where the card can be used; the area must be greater than 5 square miles. CU1 Debit Card Controls can typically map the transaction down to a ZIP code or city. If the city or ZIP code of the merchant overlaps with the selected region in the map, then the transaction can still go through. There are instances where a merchant location cannot be mapped down to a ZIP code or city, in which case CU1 Debit Card Controls will default to a state-level match.
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