We take your privacy and the security of the information about you seriously. Credit Union 1 is committed to keeping your personal details private.
With chip-enabled debit and credit cards, a two-factor authenticated banking system, ongoing monitoring, and more, we’re helping keep your financial information secure. Here is more information about how you can protect your information and privacy.
Learn how we collect, share and maintain personal information – and our process for member opt-out requests.
State law gives California residents specific rights regarding their personal information, including additional control over how we share it.
Learn how we collect, use, share and protect information when you visit or use our online services.
Learn how we collect, use, share and protect information when communicating with you via SMS.
Contact our Member Solutions Team immediately at (800) 252-6950 or visit a CU1 branch.
If your Credit Union 1 Debit Card has been lost or stolen, you can report it and turn off your debit card through Debit Card Controls in Digital Banking:
If your Credit Card has been lost or stolen, please call (800) 252-6950 Monday — Friday, 7:00 am CST — 7:00 pm CST (5:00 am PST — 5:00 pm PST) as soon as possible to report any unauthorized charges and request a new card. Credit cardholders may contact (844) 700-1129 24/hours a day 7-days a week.
Our monitoring service may call you to verify unusual activity on your card. These are legitimate calls.
For more information about identity theft, visit the Federal Trade Commission (FTC) Identity Theft website at consumer.ftc.gov or you can also call the FTC Identity Theft-Hotline at 1-877-IDTHEFT.
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