Important Dates
December 12, 2025
- The CTA South branch will be permanently closed.
December 15, 2025
- System Conversion Date.
December 16, 2025
- Begin using your new CU1 Account.
- Enroll in CU1 Digital Banking and Bill Pay.
Updated as of | Merger Completion Tracker: 75%
Merger Updates Conversion Update
A conversion and consolidation of CTA South Federal Credit Union’s and CU1’s core processing systems will take place on December 15, 2025. Below you will find answers to common questions and helpful information to help you get familiar with your new Credit Union 1 accounts. If you need further assistance, please call (800) 252-6950.
- Important Dates
- Prepare for the System Conversion
- Travel Money Pre-Paid Card Information
- Loan Payments
- Merger Webinar
- CU1 Digital Banking
- FAQs
Have questions about the merger, disclosures or fee schedule? Submit a Question
Prepare for the System Conversion
-
Update Contact Info
Be sure CTA South FCU has your up-to-date contact information. Your current email address and phone number will be needed to easily register for CU1 Digital Banking after the conversion.
To update your contact information:
- Visit the CTA South branch
- Call us at (773) 783-5693
-
Print or Save Statements
To prepare for the upcoming system conversion, we recommend printing or saving PDF versions of one year’s worth of statements for your records.
-
Branch Information & Hours
The CTA South branch will be permanently closed on December 12. Beginning December 16, please visit any Credit Union 1 branch for your banking needs. The East Side branch is the nearest location to CTA South, you can easily find another convenient CU1 branch or CO-OP Network shared branch near you.
Travel Money Pre-Paid Card Information
CTA South’s Travel Money Prepaid Card will be deactivated on December 10, 2025. Any remaining funds will be paid out to members by the end of December.
Members with an active account after the conversion will receive their remaining balance as a direct deposit. For members with a closed account, any remaining funds will be mailed by check.
Loan Payments
Beginning December 15, 2025, member’s payroll will continue to deposit in full into a Share account, but automatic deductions to your loan(s) will no longer occur. To avoid missing a payment, you will need to set up a recurring transfer or recurring loan payment through CU1 Digital Banking on December 16, 2025.
Credit Union 1 offers a step-by-step tutorial on how to set up transfers in Digital Banking to make it easy to get started.
You’re Invited: Merger Webinar for CTA South Members
Credit Union 1 is proud to welcome members of CTA South Federal Credit Union. To ensure a seamless transition, our team will be hosting a free webinar for all Homewood merger members that answer commonly asked questions on topics like setting up Digital Banking, making internal payments and transfers, and more. There will also be time to answer your specific questions.
Join us on December 8, 2025 at 8:00am for the CTA South Merger Member Webinar.
Discover Benefits of CU1 Digital Banking
Credit Union 1’s highly rated Digital and Mobile Banking offer convenient access to your accounts, on your schedule. You can register for CU1’s Digital Banking beginning the afternoon of December 16, 2025—find out what to expect from your new Digital Banking platform.
Merger FAQs for CTA South Members
-
Your accounts will continue to be federally insured just as they are today through the National Credit Union Share Insurance Fund, which is backed by the full faith and credit of the U.S. Government and managed by the National Credit Union Administration (NCUA).
-
You can continue to use the CTA South branch until December 12, 2025. We cannot begin integrating the operations of the two credit unions until after the system conversion date of date December 15, 2025. CTA South members will be notified as soon as the additional branches are connected.
-
Credit Union 1 ATMs are available for anyone to use; however, we cannot begin integrating the operations of the two credit unions until after the system conversion date of date December 15, 2025, so you may incur a fee until that time. Once the merger is effective, you will have access to all Credit Union 1 ATMs at no charge along with more than 130,000 surcharge-free ATMs nationwide through the Allpoint, CO-OP, and MoneyPass networks.
-
Yes, your account number will change on December 16, 2025. Be sure to update any external parties—such as your employer (for payroll), service providers (for ACH transactions), or lenders—with your new Credit Union 1 (CU1) routing and account numbers.
To find your new account number starting December 16, 2025:
- Log in to Digital Banking.
- Go to the ‘Menu’, then select ‘Services’, followed by ‘Setup Direct Deposits’.
- Here, you can use ClickSwitch to update your direct deposits and ACH transactions, or scroll down to download a PDF with your account details.
-
Yes, the routing number will also change on December 16, 2025. The new CU1 routing number is #271188081. You can find it in Digital Banking by scrolling to the Move Money tile, or at the bottom of the cu1.com website.
-
Yes, but not until the system conversion.
- Continue using CTA South online/mobile banking until December 15, 2025.
- Starting December 16, 2025, switch to Credit Union 1’s Digital Banking platform and mobile app, offering convenient access anytime, anywhere. You can register for Digital Banking beginning December 16, 2025.
-
Until the system conversion date December 15, 2025, none of your account terms will change. Whether or not they will change after the system conversion date depends on the type of account.
Loans | Your existing loan contract will remain in effect until the loan is paid off.
Share Certificates | The terms of your existing share certificate will remain in effect until the maturity date.
Savings & Checking | Rates and terms on these accounts are subject to change at the time of the merger date. You will receive a CU1 Membership Agreement and Account Disclosures before the merger date.
Credit Cards | Credit Union 1 offers an array of credit card options with competitive rates and exciting rewards. More information will be provided after the system conversion date of date December 15, 2025.
