Important Dates
May 31, 2025
- System Conversion Date
- ICCU Branches Closed
June 2, 2025
- Begin using your new CU1 account
- Branches Opening at 9am
- Enroll in CU1 Digital Banking and Bill Pay
August 31, 2025
- Paper statement fee waived through
Merger Information Conversion Update
A conversion and consolidation of ICCU’s and CU1’s core processing systems will take place on May 31, 2025. We've compiled a list of common needs and helpful information to steer you in the right direction. If you need any assistance, don't hesitate to give us a call at 800.252.6950.
- Important Dates
- Existing ICCU Loan Payments
- Prepare for the System Conversion
- Branch Info & Hours
- Credit & Debit Card Information
- FAQs
Have questions about the merger, disclosures or fee schedule? Submit a Question
Prepare for the System Conversion
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Update Contact Info
To ensure you receive all important communications about your account and what this merger means to you, it is critical that we have the best contact information for you on file.
- Log in to ICCU Digital Banking
- Visit us at the Sycamore, DeKalb, or Plano branch
- Call us at 815.895.4541
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Print or Save Statements
To prepare for the upcoming system conversion, we recommend printing or saving PDF versions of one year’s worth of statements for your records.
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Adjust Bill Payments
In order to complete the system conversion, Digital Banking and Bill Pay systems will be down for a short period of time. We recommend that you change any bill payments that are due during the conversion timeframe to ensure timely payment.
- Reschedule the payment to process before the system conversion
- Unschedule the payment and pay the bill using an alternate method.
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Note Bill Pay Information
Current Bill Pay users will not be automatically transferred over during the system conversion. Once the system conversion is complete, you will need to enroll in CU1’s Digital Banking and Online Bill Pay platform to setup all recurring transfers.
Make note of your current payees: Company Name, Account Number, Address and Phone Number
Important Credit & Debit Card Information
For members with existing ICCU credit and debit cards, continue to use them as normal and Credit Union 1 will send out additional information in the coming months.
Manage My Credit Card Manage Rewards
Customer Service: 815.895.4541
Discover Benefits of CU1 Digital Banking
Credit Union 1’s highly rated Digital and Mobile Banking offer convenient access to your accounts, on your schedule. You can register for CU1’s Digital Banking beginning June 2, 2025—find out what to expect from your new Digital Banking platform.
Branch Information & Hours
Sycamore Branch
508 W. State Street
Sycamore, IL, 60178
New hours:
Monday: 9:00am - 5:00pm
Tuesday: 9:00am - 5:00pm
Wednesday: 10:00am - 5:00pm
Thursday: 9:00am - 5:00pm
Friday: 9:00am - 5:00pm
Saturday: 9:00am - 12:00pm
Sunday: Closed
DeKalb Branch
1500 Barber Greene Road
DeKalb, IL, 60115
New hours:
Monday: 9:00am - 5:00pm
Tuesday: 9:00am - 5:00pm
Wednesday: 10:00am - 5:00pm
Thursday: 9:00am - 5:00pm
Friday: 9:00am - 5:00pm
Saturday: 9:00am - 12:00pm
Sunday: Closed
Plano Branch
6 W. Main Street
Plano, IL, 60545
New hours:
Monday: 9:00am - 5:00pm
Tuesday: 9:00am - 5:00pm
Wednesday: 10:00am - 5:00pm
Thursday: 9:00am - 5:00pm
Friday: 9:00am - 5:00pm
Saturday: Closed
Sunday: Closed
Merger FAQs
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Your accounts will continue to be federally insured just as they are today through the National Credit Union Share Insurance Fund, which is backed by the full faith and credit of the U.S. Government and managed by the National Credit Union Administration (NCUA).
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You can continue to use ICCU’s branch. We cannot begin integrating the operations of the two credit unions until after the system conversion date of date May 31, 2025. ICCU’s members will be notified as soon as the additional branches are connected.
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Credit Union 1 ATMs are available for anyone to use; however, we cannot begin integrating the operations of the two credit unions until after the system conversion date of date May 31, 2025, so you may incur a fee until that time. Once the merger is effective, you will have access to all Credit Union 1 ATMs at no charge along with more than 30,000 CO-OP surcharge-free ATMs nationwide.
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Your account number will remain the same for the time being. More information will be provided after the system conversion date of date May 31, 2025.
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Your routing number will remain the same for the time being. More information will be provided after the system conversion date of date May 31, 2025.
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You will continue to use ICCU’s online/mobile banking until the system conversion date May 31, 2025. Once the conversion of systems occurs, you will then use Credit Union 1’s Digital Banking platform and highly rated mobile app. Banking anytime, anywhere has never been simpler.
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You will continue to use ICCU’s debit card. ICCU members will be issued a Credit Union 1 Visa® Debit Card to use once the conversion of systems occurs.
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Until the system conversion date May 31, 2025, none of your account terms will change. Whether or not they will change after the system conversion date depends on the type of account.
Loans | Your existing loan contract will remain in effect until the loan is paid off.
Share Certificates | The terms of your existing share certificate will remain in effect until the maturity date.
Savings & Checking | Rates and terms on these accounts are subject to change at the time of the merger date. You will receive a CU1 Membership Agreement and Account Disclosures before the merger date.
Credit Cards | Credit Union 1 offers an array of credit card options with competitive rates and exciting rewards. More information will be provided after the system conversion date of date May 31, 2025.
How are we doing?
We want to hear from you! In our ongoing efforts to improve member experience at Credit Union 1, we’re rolling out a member survey to ensure that your voice is being heard.
