Need Assistance? (800) 252-6950

Updated as of | Merger Completion Tracker: 75%

Merger Updates Conversion Update

A conversion and consolidation of U.S. Employees Credit Union’s and CU1’s core processing systems will take place on May 1, 2026. Below you will find answers to common questions and helpful information to help you get familiar with your new Credit Union 1 accounts. If you need further assistance, please call (800) 252-6950.

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Have questions about the merger, disclosures or fee schedule? Submit a Question

Important Dates

Important Dates

 

The USECU Main Office and Hines Branch will be closed on Friday, May 1, and Saturday, May 2. For assistance on Saturday, please call (312) 922-5310 or (800) 922-5313, available from 8:00 am to 5:00 pm CT.

April 29, 2026

  • Last day to use U.S. Employees Credit Union Debit Card

April 30, 2026

  • Activate and start using CU1 Debit Card
  • Last day to access U.S. Employees Credit Union Online Banking
  • Hines and Main USECU Branches Open until 3 PM

May 1, 2026

  • USECU Branches Closed due to System Conversion

May 2, 2026

  • Begin using your new CU1 account
  • Start enrolling in CU1 Digital Banking and Bill Pay
  • Access any Credit Union 1 branch locations
Prepare for System Conversion

Prepare for the System Conversion

 
 
 
 
 
 
  •  

    Update Contact Info

    To ensure you receive all important communications about your account and what this merger means to you, it is critical that we have the best contact information for you on file.

  •  

    Your New CU1 Debit Card

    Your current U.S. Employee Credit Union Debit Card will be deactivated. To replace this card, a new CU1 debit card will be mailed on April 6, 2026. You can begin using your new CU1 debit card on April 29, 2026, after activating it.

  • Print or Save Statements

    To prepare for the upcoming system conversion, we recommend printing or saving PDF versions of one year’s worth of statements for your records.

  •  

    Adjust Bill Payments

    In order to complete the system conversion, Digital Banking and Bill Pay systems will be down for a short period of time. We recommend that you change any bill payments that are due during the conversion timeframe to ensure timely payment.

    • Reschedule the payment to process before the system conversion
    • Unschedule the payment and pay the bill using an alternate method
  •  

    Note Bill Pay Information

    Current Bill Pay users will not be automatically transferred over during the system conversion. Once the system conversion is complete, you will need to enroll in CU1’s Digital Banking and Online Bill Pay platform to setup all recurring transfers.

    Make note of your current payees: Company Name, Account Number, Address and Phone Number

 
 
 
 

U.S. Employees CU -  Important Credit Card Info

Important Credit Card Information

For members with existing U.S. Employees CU credit cards, continue to use them as normal and Credit Union 1 will send out additional information soon.

 
 
 

make a loan payment

Make a Loan Payment

For members with existing U.S. Employees CU loans, make a payment here.¹

Pay Your Loan

You’re Invited: Merger Webinars for U.S. Employees CU Members

Credit Union 1 is proud to welcome members of U.S. Employees Credit Union. To ensure a seamless transition, our team will be hosting a free webinar for all U.S. Employee merger members that answer commonly asked questions on topics like setting up Digital Banking, making internal payments and transfers, Online Bill Pay, how to activate your debit card, and more. There will also be time to answer your specific questions.

Join us for the U.S. Employees Credit Union Merger Member Webinars at either of these times:

Monday, April 20 at 8:00 am CT

Register Now

Thursday, April 23 at 12:00 pm CT

Register Now

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Discover Benefits of CU1 Digital Banking

Credit Union 1’s highly rated Digital and Mobile Banking offer convenient access to your accounts, on your schedule. You can register for CU1’s Digital Banking beginning May 4, 2026—find out what to expect from your new Digital Banking platform.

Branch Information & Hours

 
 
 
 
 
 
 

Beginning May 4, U.S. Employees Credit Union members will have access to more branches in the Chicago area. Visit any Credit Union 1 branch for your banking needs.

 

USECU Main Office

230 S. Dearborn Street, Suite 2962
Chicago, IL 60604

Lobby Hours

Monday: 9:00am - 3:00pm

Tuesday: 9:00am - 3:00pm

Wednesday: 10:00am - 3:00pm

Thursday: 9:00am - 3:00pm

Friday: 9:00am - 3:00pm

Saturday: Closed

Sunday: Closed

 

Hines Branch

5th Avenue & Roosevelt Road, Building 1, Room C124
Hines, IL 60141

Lobby Hours

Monday: 8:00am - 3:00pm

Tuesday: 8:00am - 3:00pm

Wednesday: 8:00am - 3:00pm

Thursday: Closed

Friday: 8:00am - 3:00pm

Saturday: Closed

Sunday: Closed

 
 

Merger FAQs for U.S. Employees Credit Union Members

  • Your accounts will continue to be federally insured just as they are today through the National Credit Union Share Insurance Fund, which is backed by the full faith and credit of the U.S. Government and managed by the National Credit Union Administration (NCUA).

  • You can continue to use U.S. Employees Credit Union branch. We cannot begin integrating the operations of the two credit unions until after the system conversion date May 1, 2026. U.S. Employees Credit Union members will be notified as soon as the additional branches are connected.

  • Credit Union 1 ATMs are available for anyone to use; however, we cannot begin integrating the operations of the two credit unions until after the system conversion date May 1, 2026, so you may incur a fee until that time. Once the merger is effective, you will have access to all Credit Union 1 ATMs at no charge along with more than 130,000 CO-OP surcharge-free ATMs nationwide through the Allpoint, CO-OP, and MoneyPass networks.

  • Yes, your account number will change on May 2, 2026. Be sure to update any external parties—such as your employer (for payroll), service providers (for ACH transactions), or lenders—with your new Credit Union 1 (CU1) routing and account numbers.

    To find your new account number starting May 2, 2026:

    1. Log in to Digital Banking.
    2. Go to the ‘Menu’, then select ‘Services’, followed by ‘Setup Direct Deposits’.
    3. Here, you can use ClickSwitch to update your direct deposits and ACH transactions, or scroll down to download a PDF with your account details.
  • Yes, the routing number will also change on May 2, 2026. The new CU1 routing number is #271188081. You can find it in Digital Banking by scrolling to the Move Money tile, or at the bottom of the cu1.com website.

  • Yes, but not until the system conversion.

    • Continue using U.S. Employees Credit Union online/mobile banking through May 1, 2026.
    • Starting May 2, 2026, switch to Credit Union 1’s Digital Banking platform and mobile app, offering convenient access anytime, anywhere. You can register for Digital Banking beginning May 2, 2026.
  • Your U.S. Employees Credit Union debit card will be deactivated. You’ll receive your new Credit Union 1 Visa® Debit Card during the week of April 6, 2026, which you can begin using on April 29, 2026, after activating it.

  • Until the system conversion date May 1, 2026, none of your account terms will change. Whether or not they will change after the system conversion date depends on the type of account.

    Loans | Your existing loan contract will remain in effect until the loan is paid off.

    Share Certificates | The terms of your existing share certificate will remain in effect until the maturity date.

    Savings & Checking | Rates and terms on these accounts are subject to change at the time of the merger date. You will receive a CU1 Membership Agreement and Account Disclosures before the merger date.

    Credit Cards | Credit Union 1 offers an array of credit card options with competitive rates and exciting rewards. More information will be provided after the system conversion date of date May 1, 2026.

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