Credit Card Help Center

Easily Manage Your Credit Card

Make a Credit Card Payment

Digital Card Management

Manage Your Cards Online

Make a Credit Card Payment

To get started:

Log in to CU1 Digital Banking
Navigate to the “Services” tab, select “Credit Cards”, then choose “CU1 Credit Card”. You will be redirected to the Elan portal to manage your card.
To make your first payment, select “Manage Payments”, then follow the prompts on the screen. If you have made a payment before, select “Make a Payment”, then choose one of the following payment options: minimum amount due, remaining statement balance, current balance, or a custom payment amount.
Select the “Pay” button to submit your payment.

24/7 Digital Card Management

Dispute a Credit Card Transaction

To get started:

Log in to CU1 Digital Banking.
Navigate to “Services”, then “Credit Cards”, and select your CU1 Credit Card.
Locate your transaction history and tap on the transaction you want to dispute.
Under the “Transaction Options” section, you can select an option to “Dispute this transaction” to get the process started.

Report Lost or Stolen Cards

To get started:

Log in to CU1 Digital Banking.
Navigate to “Services”, select “Credit Cards”, then tap the card you want to report.
Locate the “Menu”, then select “Card Management”.
Next, select “Card Security”.
Choose the Credit Card you want to report and follow the prompts.

Access Your Credit Card Statement

To get started:

Log in to CU1 Digital Banking.
Navigate to “Services”.
Tap “CU1 Credit Card”, then select your credit card.
Locate the “Statements” section, and select “View Statements”.

Manage Your Cards Online

Manage your Credit Union 1 credit cards through CU1 Digital Banking. Through the app, you can:

Quickly review your account balance, recent transactions, and available credit
Set up alerts on transaction activity, payment due dates, security alerts and more
Lock and unlock your card in real-time
Optimize your rewards to earn even more

Download the CU1 Mobile Banking App

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