Contact Us


How can we assist you today? You can do business with us from anywhere.

Our team is here to help! The Contact Center is more than just a center for information — it is a virtual branch that you can visit online, over the phone, email — whatever is convenient for you. You can conduct most of your business with our Contact Center that you do at a local branch.

There are several ways to reach Credit Union 1 — connect with us.

Chat With Us

Live Chat With Us:
Start by asking a question
in the bottom right corner

Call Us

Call Us:
Toll Free 800.252.6950

Chat With Us

Send a Secure Message:
When you login to your
digital banking account

Postal Address

Postal Address:
200 E. Champaign Ave.
Rantoul, IL 61866-2930

Email Us

Email Us:
[email protected]


How are we doing?

We really appreciate you choosing Credit Union 1 for your financial services. We strive to provide premium service and welcome your feedback which helps us make the experience even better for you and other members.

Send Feedback

OR, contact us using the form below: 

Please note: Do not include sensitive information such as account numbers, passwords, or social security numbers when contacting Credit Union 1 online. For your personal and financial protection, you may be asked additional security questions prior to any transactions being completed.

Spell Check


Find a branch:
For branch hours and to speak with a Member Solutions Specialist, find a branch nearest to you!

Mail in Deposits & Payments
Please send mailed in deposits/payments to:

Credit Union 1
Attn: Admin Dept.
2651 Paseo Verde Pkwy.
Henderson, NV 89074

Travel Notification:
Don't forget to put travel notifications on your CU1 Debit and Credit Cards to ensure seamless card usage while out of town.

Just a few easy steps

  1.  Login to CU1 Online Banking.
  2. Under the Profile Menu select Secure Forms.
  3. Choose CU1 Card Travel Notification.
  4. Enter the information in each field and click Submit.

Lost or Stolen Cards:
To report lost/stolen credit cards, please call 844.700.1129
To report lost/stolen debit cards, please call 800.472.3272

Our monitoring service may call you to verify unusual activity on your card. These are legitimate calls.

Debit card unusual activity phone number: 877.253.8964
Credit Card unusual activity phone number: 844.700.1129

Bill Pay Support Phone:
Toll Free 855.837.3991

Follow your Credit Union on social media to stay up to date with branch hours, money saving tips and promotional information.

Notices of Error and Requests for Information:

Borrowers have certain rights under Federal law related to resolving errors and requesting information about their mortgage account. Notice of errors and requests for information must be directed to:

CU1 Mortgage Servicing Department
2651 Paseo Verde Pkwy.
Henderson, NV 89074

Your submission must be in writing and include borrower’s name, loan number, and a description of the error you believe has occurred OR a request for specific information regarding your mortgage loan.