Contact Us

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How can we assist you today?

Our team is here to help! There are several ways to reach Credit Union 1 – connect with us.

Chat With Us

Chat With Us:
Start by asking a question
in the top right corner

Call Us

Call Us:
Toll Free 800.252.6950

Postal Address

Postal Address:
200 E. Champaign Ave.
Rantoul, IL 61866-2930
USA

Email Us

Email Us:
[email protected]

 

OR, contact us using the form below: 

Please note: Do not include sensitive information such as account numbers, passwords, or social security numbers when contacting Credit Union 1 online. For your personal and financial protection, you may be asked additional security questions prior to any transactions being completed.

Spell Check

 

Find a branch:
For branch hours and to speak with a Member Solutions Specialist, find a branch nearest to you!

Mail in Deposits & Payments
Please send mailed in deposits/payments to:

Credit Union 1
Attn: Admin Dept.
2651 Paseo Verde Pkwy.
Henderson, NV 89074

Lost or Stolen Cards:
To report lost/stolen credit cards, please call 844.700.1129
To report lost/stolen debit cards, please call 800.472.3272

Our monitoring service may call you to verify unusual activity on your card. These are legitimate calls.

Debit card unusual activity phone number: 877.253.8964
Credit Card unusual activity phone number: 844.700.1129

Bill Pay Support Phone:
Toll Free 855.837.3991

Connect:
Follow your Credit Union on social media to stay up to date with branch hours, money saving tips and promotional information.

Notices of Error and Requests for Information:

Borrowers have certain rights under Federal law related to resolving errors and requesting information about their mortgage account. Notice of errors and requests for information must be directed to:

CU1 Mortgage Servicing Department
2651 Paseo Verde Pkwy.
Henderson, NV 89074

Your submission must be in writing and include borrower’s name, loan number, and a description of the error you believe has occurred OR a request for specific information regarding your mortgage loan.

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