Contact Us

page-heading-1

How can we assist you today? You can do business with us from anywhere.

Our team is here to help! The Contact Center is more than just a center for information — it is a virtual branch that you can visit online, over the phone, email — whatever is convenient for you. You can conduct most of your business with our Contact Center that you do at a local branch.

There are several ways to reach Credit Union 1 — connect with us.

Chat With Us

Live Chat With Us:
Start by asking a question
in the bottom right corner

Call Us

Call Us:
Toll Free 800.252.6950

Chat With Us

Send a Secure Message:
When you login to your
digital banking account

Postal Address

Postal Address:
200 E. Champaign Ave.
Rantoul, IL 61866-2930
USA

Email Us

Email Us:
[email protected]

 

How are we doing?

We really appreciate you choosing Credit Union 1 for your financial services. We strive to provide premium service and welcome your feedback which helps us make the experience even better for you and other members.

Send Feedback

OR, contact us using the form below: 

Please note: Do not include sensitive information such as account numbers, passwords, or social security numbers when contacting Credit Union 1 online. For your personal and financial protection, you may be asked additional security questions prior to any transactions being completed.

Spell Check

Find a branch:
For branch hours and to speak with a Member Solutions Specialist, find a branch nearest to you!

Mail in Deposits & Payments
Please send mailed in deposits/payments to:

Credit Union 1
Attn: Admin Dept.
2651 Paseo Verde Pkwy.
Henderson, NV 89074

Travel Notification:
Don't forget to put travel notifications on your CU1 Debit and Credit Cards to ensure seamless card usage while out of town.
Just a few easy steps
1.  
Login to CU1 Online Banking.
2.  Under the Profile Menu select Secure Forms.
3.  Choose CU1 Card Travel Notification.
4.  Enter the information in each field and click Submit.

Lost or Stolen Cards:
To report lost/stolen credit cards, please call 844.700.1129
To report lost/stolen debit cards, please call 800.472.3272

Click Here to report fraudulent use of a Debit/Credit Card

Our monitoring service may call you to verify unusual activity on your card. These are legitimate calls.

Debit card unusual activity phone number: 877.253.8964
Credit Card unusual activity phone number: 844.700.1129

Bill Pay Support Phone:
Toll Free 855.837.3991

FAQ

Online Bill Pay Questions

What is the advantage of Online Bill Pay?

Online Bill Pay makes paying your bills more convenient. All of your billers are kept in one place, no need to log on to multiple biller sites and services. Bills can even be delivered directly to your Online Bill Pay account electronically. Paying your bills is also more convenient with options to schedule payments, to pay bills when they arrive or to hand pay bills on your schedule.

back to top

How much does Online Bill Pay cost?

Nothing. That's right it's free. All you need is a Credit Union 1 Checking Account and access to Online Banking and you can begin paying your bills for free today.

back to top

What do I need to do to sign up?

The Online Bill Pay application can be accessed in Online Banking on the Account Summary screen under Bill Payment. Select Enrollment Options and follow the prompts to sign up.

back to top

What do I need to pay my bills online?

You will need a Credit Union 1 checking account and access to Online Banking. To get started gather any copies of bills you wish to pay online. You will need the biller's name, address and your account number with the biller. Many of the companies you pay are already in Online Bill Pay so you will only need to select them from the list and put in your account specific company information. Many billers can also send e-bills directly to your Online Bill Pay account where they can be paid automatically or on demand depending on your preference.

back to top

Will bills be paid electronically or by paper check?

The answer is some of both. Most payments will be electronic but some billers are still unable to accept electronic payments. In those cases a paper check will be sent. Online Bill Pay can pay bills in three ways:

  1. Via electronic transmission from Online Bill Pay to the Biller.
  2. Via check drawn on your personal checking account.
  3. Via a check drawn off of an account from Online Bill Pay.

back to top

What is an e-bill?

An e-bill is a copy of your bill and the information in it that is sent to your Online Bill Pay account rather than to you in the mail. These bills are kept safely on Online Banking and can be paid automatically or on demand depending on your preference.

back to top

Can I download bill payment history?

Yes, you can download bill payment history as a .csv (comma separated) file for use in programs like Microsoft Excel. Direct download to Quicken or other personal finance software is not available.

back to top

Who can I pay using Online Bill Pay?

You can pay anyone from your power company to your paper boy. Online Bill Pay is flexible and payments are sent in the way that billers can process them. You can even make person-to-person payments using Popmoney®.

back to top

Is Online Bill Pay Secure?

Yes, we use industry standard encryption and security measures during the logon and authentication process and during your bill pay session.

back to top

What if I send a payment but want to stop it because I sent it on accident?

First, don't worry we all make mistakes. Online Bill Pay is flexible and understands these situations. You may cancel your payment at any time via bill pay before the payment is in process. After it is in process you will need to call the bill pay service at 855.837.3991, or contact the Member Solutions Department at 800.252.6950 and we will attempt to cancel the payment or place a stop pay on the check (if applicable).

back to top

What if a bill doesn't get paid by the due date it was scheduled for?

You can log in to Online Bill Pay and check the status of payments at any time. If a scheduled payment did not arrive at a biller, you can open a case online to have your payment researched. You can do this by clicking on Bill history, then 'view details' and then 'payment inquiry' inside of Online Bill Pay. You can also call the call center at 855.837.3991 to open a case.

back to top

Bill Pay no longer displays my current balance. Can this be changed?

Your checking account balance will no longer be displayed in Online Bill Pay. However, you can open the Online Banking summary page and Online Bill Pay in separate windows and set them side by side, or you can toggle in between them to see your checking balance and the Online Bill Pay window at the same time.

Online Banking Bill Pay Support. For questions relating to payments made through Online Bill pay please call our Bill Pay support number at 855.837.3991.
Popmoney is a registered trademark of Fiserv, Inc.

back to top

Connect:
Follow your Credit Union on social media to stay up to date with branch hours, money saving tips and promotional information.

 

Notices of Error and Requests for Information:
Borrowers have certain rights under Federal law related to resolving errors and requesting information about their mortgage account. Notice of errors and requests for information must be directed to:

CU1 Mortgage Servicing Department
2651 Paseo Verde Pkwy.
Henderson, NV 89074

Your submission must be in writing and include borrower’s name, loan number, and a description of the error you believe has occurred OR a request for specific information regarding your mortgage loan.

Close