Fraud Prevention

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Keep Yourself & Your Accounts Protected

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Scammers are constantly finding new ways to steal your money. At Credit Union 1, your security is our top priority. Knowledge is a powerful defense against fraud, and we want to make you aware of the security measures CU1 takes to keep your money safe.

CU1 does make outbound service calls to our members. When we call, we will NOT ask you to provide or verify your:

  • Full Social Security Number
  • The last 8 digits of card number
  • Card Personal Identification Number (PIN)
  • Digital Banking Secure Access Code (SAC)
  • Digital Banking Username
  • Digital Banking Password

If you receive a text or email from Credit Union 1 and you are unsure if it is real, DO NOT CLICK ON ANY LINKS.

If you receive a call from Credit Union 1 AND YOU HAVE ANY CONCERNS AT ALL, hang up and call CU1 AT 800.252.6950 to verify the validity of the caller.

Be Proactive.

Here are some preventative tips you can start implementing today.

  • Make sure your contact information is up to date so we can contact you quickly in the event we see suspicious activity on your account.
  • Monitor your account(s) regularly and look for unusual transactions.
    • Register for CU1 digital banking (mobile app or online banking) on your preferred device. Our unified user experience gives you a consistent experience across smartphones, tablets, and computers.


      Download on the App Store   Get it on Google Play


  • Create strong passwords for a solid defense against hackers.
  • Enable biometrics (facial recognition or fingerprint sign-on)
  • Setup digital banking alerts — you choose the delivery method that works best for you.
  • Manage your CU1 Visa® cards using CU1 Card Keeper.
    • Lock or unlock your card
    • Set alerts when your card(s) are used, approved, or exceeds transaction controls set by you.
    • Set transaction controls for dollar amount limits, merchant categories, and geographic locations.
  • Always log out of online banking or our mobile app when you are not using it and do not save your login credentials on any public computer/leave the public computer unattended.
  • Review your credit report annually from the three major credit bureaus: Experian, Equifax, and TransUnion.
    • Visit for a free copy of your credit report. You can request this free copy once every 12 months.
  • Shred important papers like statements and credit card offers before throwing them away.
    • Sign up to receive electronic statements & documents through digital banking to help reduce the risk of identity theft from stolen paper documents.
  • Before using an ATM or entering your PIN, look around for unusual items around the machine and shield the PIN pad before entering your information.
  • Keep your devices (phone, tablet, and computer) up to date with the latest browsers and operating systems.


Save up to 35% on Identity Theft and Credit Report Monitoring