Fraud Prevention

Recently, phone scams known as spoofing have been on the rise. Spoofing is when a scammer disguises their phone number to seem like they are calling from a trusted source, like your financial institution. CU1 does make outbound service calls to our members, so we want to be sure you know when a call is legitimate.

When we call you, we will never ask you to provide or verify your:

• Full Social Security Number
• The last 8 digits of card number
• Card Personal Identification Number (PIN)
• Digital Banking Secure Access Code (SAC)
• Digital Banking Username
• Digital Banking Password

If you receive a call from Credit Union 1 and you have any concerns at all, hang up and call CU1 directly at 800.252.6950 to verify the validity of the caller.

Scammers may also try to gain access to your information via text or email. These emails and texts will contain fraudulent links that will encourage you to share personal information, like usernames, passwords, and account details. These communications often look like legitimate emails or texts from companies you already do business with.

Common signs of email or text scams include:

• The text or email comes from a number or email address you don’t recognize.
• The communication uses generic greetings, like “Dear Customer.”
• There are misspelled words in the email or its URLs.
• The email or text creates a sense of urgency to try to get you to take quick action.
• The communication asks for sensitive information, like account or log in information.

If you receive a text or email from Credit Union 1 and you are unsure if it is real, do not click on any links. Call CU1 directly at 800.252.6950 to verify that the text message or email you have received is truly from Credit Union 1.