Continuing COVID-19 Safeguards

May 11, 2020

Credit Union 1 continues to implement measures and institute safeguards to ensure a safe environment for employees, clients, and members.

CU1 has instituted an employee health screening process whereby CU1 engages with its team members each day to determine if they are experiencing any of the telltale signs of COVID-19.  For example,  screening to determine if employees have a fever and other COVID-19 symptoms.  In the event we have a team member that is symptomatic or tests positive, CU1 requires the team member follow the CDC’s guidance regarding self-isolation.  In addition to requiring our employees comply with the following safeguards, we’re taking enhanced personal hygiene measures to comply with the CDC’s recommendations which are hi-lighted below in the symbol chart – please do so as well.

Clean Your Hands Often Wash hands often with soap & warm water Use hand sanitizer that contains at least 60% alcohol

Avoid Close Contact Stay home if you are sick Put distance between people and yourself — 6 ft social distancing

Cover Your Mouth & Nose Wear a face cover when you go out in public The cloth face cover is meant to protect others  in case you are infected

Cover Coughs & Sneezes Always cover your mouth & nose or use the inside of your elbow when you cough or sneeze Throw used tissue in trash

Clean & Disinfect Clean & disinfect frequently touched surfaces daily Use detergent or soap & water, then use a household disinfectant

Additional Resources Provided by the CDC

What You Should Know About COVID-19

How to Protect Yourself and Others

Stop the Spread of Germs

CU1 is Here For You

Dear Members:

While it is impossible for anyone to predict the spread or impact of Coronavirus (COVID-19), we want to assure you that Credit Union 1 is proactively taking the necessary steps to protect our members, employees, and community as much as possible.

We encourage you to use our online and mobile services, Call Center, and ATMs for your banking needs such as:

• Applying for a loan
• Paying bills
• Depositing checks
• Withdrawing cash

Credit Union 1 has multiple ATMs, and you can use one of the 30,000 Surcharge-Free ATMs in the CO-OP ATM Network. Download the CO-OP ATM App on the AppStore or Google Play.

Call our Member Solutions Team at 800.252.6950 or use our Live Chat at the bottom right corner of your screen.

If you are capable of performing your transactions online or through our mobile app — please do so. If you need to come to one of our branches, we respectfully request that you use our drive-thru where available.

Please be aware that we are restricting the number of members in our branch at any given time to meet the current social distancing recommendations. Please respect our staff that will provide you the information regarding the number of members we will allow in each particular branch at any given time to maintain social distancing. You may be asked to wait in your vehicle until another member exits the CU1  branch.

We want to service those in need in the best possible way to protect our team and our members. Click here to review the Center for Disease Control (CDC) guidance.

Thank you for being a member of Credit Union 1. It is our hope that our products and resources will help you get through this unprecedented event.

Be Aware of Coronavirus Scams

While we all endure the impact of COVID-19 together, Credit Union 1 wishes to remind you to Stop, Look and Think! Scammers will use any vulnerability they can for an opportunity to phish for sensitive information that can lead to financial loss and burden.

As a reminder to our members, Credit Union 1 will not call, email or text you asking for personal identifying information. If you are unsure who is on the phone, ask for their extension and always call 800.252.6950 or visit our website and send us a secure message through Online Banking.

In addition, the United States Government will not call you personally to threaten arrest or tax withholdings if you refuse to pay them by purchasing gift cards, providing your debit/credit card information over the phone or send a wire.

Scammers are sophisticated. They use illegal robocalls to pitch everything from scam Coronavirus treatments to work-at-home schemes. They’ll send emails with real information or information that is familiar to you hoping you will click on their link to infect your computer with malicious malware. They’ll use fake email addresses and spoof phone numbers or texts to get you to share valuable personal information – like account numbers, Social Security Numbers, or your login IDs and passwords to steal your money, your identity or both.

Check out more awareness videos by clicking the Learn menu and selecting MoneyIQ.

Click Here to learn more about what the FTC is doing about Coronavirus Scams.

Thank you for being a Credit Union 1 member, and remember to Stop, Look and Think!