Welcome Emory Alliance Credit Union Members


 

A Message From CU1’s CEO

 

We are pleased to welcome you to Emory Alliance Credit Union, a division of Credit Union 1!

In its more than 50-year history, EACU has always prioritized finding new ways to offer members high-quality, low-cost financial products and services, and this merger with Credit Union 1 is one more way to bring that commitment to life. The merger offers exciting opportunities for growth, both through the addition of services, like business and commercial banking, and through improvements to our member platforms like online banking.

At this time, no changes will be made to your accounts or the methods you use to access your accounts. At the end of business on December 31, 2022, a conversion and consolidation of EACU’s and CU1’s core processing systems will take place. Prior to that date, Credit Union 1 will send you detailed information by mail explaining the conversion process and how this will affect your membership and access to your accounts.

Below, you will find a list of Frequently Asked Questions that addresses many of the questions we have received from our members about the merger. This website will continue to be updated throughout the merger process to ensure you always have access to the most up-to-date information.

Thank you for your cooperation and partnership—we look forward to being your primary financial partner and helping you on the path to financial success through this new generation of Emory Alliance Credit Union, a division of Credit Union 1.

 


 

Important Dates

  • Special Meeting: November 30, 2022, 5PM EST
  • Legal Merge Date: December 31, 2022
  • System Conversion Date: December 31, 2022
  • Full Access to CU1 Services: January 3, 2023

Frequently Asked Questions

FAQ

FAQ Categories

EACU General

Why is EACU pursuing a merger with Credit Union 1?

As part of our due diligence, local credit unions were considered as a merger partner, but EACU felt CU1 provided the best fit for our members and staff due to their similar products, rates, culture, and the overall strength of CU1.

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Who is Credit Union 1?

Credit Union 1 has more than sixty years of experience helping families and communities reach their economic potential. And we have our eye on the next sixty years, as we continue to evolve and innovate to find new ways to offer our members high-quality, low-cost financial products and services and a modern banking experience.

CU1 was founded in 1958 with an original base membership of personnel from Chanute Air Force Base in Rantoul, Illinois. We have since grown into a billion-dollar-plus financial institution, but our priorities remain the same—helping families and communities succeed financially.

To learn more about what drives us and our commitment to diversity and inclusion, visit our About Us page.

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What is the merger process and timeline?

Our regulators, the National Credit Union Administration (NCUA) and Illinois Department of Financial and Professional Regulation (IDFPR), have both approved our merger plans. With member support of the merger through the voting process, our first legal day as a combined organization will be December 31, 2022.

At this time—and after the legal merger date—no changes will be made to your accounts or the methods you use to access your accounts. At the end of business on December 31,2022, a conversion and consolidation of EACU’s and CU1’s core processing systems will take place. Prior to that date, Credit Union 1 will send you detailed information by mail explaining the conversion process and how this will affect your membership and access to your accounts.

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How will EACU members benefit from this merger?

A merger will provide the resources to better serve your financial needs through well-developed industry leading technology, new products and services, and highly competitive rates. We want to be your first choice as your primary financial institution. Nothing will change until the business conversion date, December 31, 2022. This partnership will mean we can better anticipate and meet all your financial needs.

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Will the merger affect membership eligibility?

EACU’s field of membership will be incorporated with Credit Union 1’s field of membership after the legal merger date of December 31, 2022.

At this time, no changes will be made to your accounts or the methods you use to access your accounts. At the end of business on December 31, 2022, a conversion and consolidation of EACU’s and CU1’s core processing systems will take place. Prior to that date, Credit Union 1 will send you detailed information by mail explaining the conversion process and how this will affect your membership and access to your accounts.

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EACU My Accounts

Will my accounts continue to be insured?

Your accounts will continue to be federally insured just as they are today through the National Credit Union Share Insurance Fund, which is backed by the full faith and credit of the U.S. Government and managed by the National Credit Union Administration (NCUA).

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Will my account number change?

Yes, account numbers will change, but the new account numbers will have the same ending digits as current account numbers. Account numbers will start with a #634 suffix, with zeros as fillers and the existing account number to make a 10-digit number.

Account numbers will remain the same until the legal merger date of December 31, 2022. It will change after the system conversion date of December 31, 2022, when the two operations are integrated and your account is migrated to Credit Union 1’s system.

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Will the routing number change?

EACU will retain our current routing number for the time being. After the system conversion date of December 31, 2022, you will then use your Credit Union 1 account number and routing number for automatic debits or credits.

Credit Union 1's routing number is 271188081.

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Will my online/mobile banking change?

Once the conversion of systems occurs on December 31, 2022, you will use Credit Union 1’s digital banking platform which has a consistent look and feel across devices. Banking anytime, anywhere has never been simpler.

Online banking will have limited interruption. More details about the brief service interruption will be provided in the coming weeks.

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Will my debit card still work?

Yes, existing cards will work. There will be a mass reorder in September 2023 for all credit and debit cards.

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Will my recurring transactions be affected?

You will continue to use EACU account information until the system conversion date of December 31, 2022. Once the conversion of systems occurs, you will need to notify each business of your new Credit Union 1 account number and Credit Union 1’s routing and transit number.

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Will this affect my direct deposit?

No, direct deposit will not be affected.

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Will this affect my automatic loan payments?

Loan payments—both internal loan payments from an Emory account and those coming from another financial institution—should not be interrupted.

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Will the terms of my existing EACU accounts change?

Until the system conversion date of December 31, 2022, none of your account terms will change. Whether or not they will change after the conversion effective date depends on the type of account.

Loans | Your existing loan contract will remain in effect until the loan is paid off.

Share Certificates | The terms of your existing share certificate will remain in effect until the maturity date.

Savings & Checking | Rates and terms on these accounts are subject to change at the time of the system conversion date. You will receive a CU1 Membership Agreement and Account Disclosures before the system conversion date.

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What happens to my Specialized Accounts (Christmas)?

Your specialized accounts will be converted over to an Additional Savings account with CU1 that has no withdrawal limitations or requirements. CU1 Additional Savings accounts have a $0.01 minimum balance requirement to earn dividends and currently earn 0.01% APY. Dividends are paid monthly on the last day of the month.

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EACU Products & Services

Does Credit Union 1 offer comparable products to what I received at EACU?

CU1 is proud to offer a wide array of financial products and services to help you meet your unique financial goals. These products are similar in scope, but with additional features and options that may not have been previously available through EACU. Learn more about each of our offerings at the links below.

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What additional features will now be available to me as member of Credit Union 1?

CU1 has invested in the technology necessary to provide our members with a modern banking experience, both in our branches and on the go. This includes:

  • CU1’s highly rated mobile app, where you can easily transfer funds, pay bills, and make mobile deposits
  • An easy-to-use online banking portal where you can manage all your accounts
  • Our LiveChat feature, which offers customer service via chat or video through Credit Union 1’s website

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EACU Member Service

What is happening to EACU employees? Will we still be able to speak with you directly after the merge?

All EACU staff have been offered positions within CU1, and each of the EACU branches will remain open. Our staff will continue to operate out of these branch locations and be available to assist our members with their financial needs.

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Will I still receive personalized service?

The reason our two credit unions are pursuing this merger is to better serve EACU members. Credit Union 1 strives to provide premium service and you will continue to receive personalized service as you do today.

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What if I have additional questions?

We are here to answer your questions! Don’t hesitate to contact EACU at 404.329.6415.

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EACU Branches & ATMs

Will all EACU branches remain open?

Yes, the EACU branches will remain open upon the legal merger date of December 31, 2022.

Each branch will be open from 9am EST to 5pm EST, Monday through Friday. The branch locations and their addresses are listed below:

  • Main Branch: 1237 Clairmont Rd., Decatur, GA 30030
  • St. Joseph’s Hospital: 5671 Peachtree Dunwoody, Suite 150, Atlanta, GA 30342
  • Midtown Branch: 478 Peachtree St., Suite 101A, Atlanta, GA 30308
  • Campus Branch: 605 Asbury Circle, Suite 210 South, Atlanta, GA 30322

Credit Union 1 also has 13 branches in Illinois, Indiana, and Nevada, and in addition to all CU1’s branches, members will also have access to their robust digital banking platform, along with access to the CO-OP shared branch network and CO-OP surcharge-free ATM network once the merger conversion is finalized.

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Can I use Credit Union 1 branches now?

You can continue to use EACU’s branches at this time. We cannot begin integrating the operations of the two credit unions until after the business conversion date which is December 31, 2022. EACU members will be notified as soon as the additional branches are connected.

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Can I use Credit Union 1 ATMs now?

Credit Union 1 ATMs are available for anyone to use; however, we cannot begin integrating the operations of the two credit unions until December 31, 2022, so you may incur a fee until that time. Once the system conversion is effective, you will have access to all Credit Union 1 ATMs at no charge along with more than 30,000 CO-OP surcharge-free ATMs nationwide.

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Why are EACU’s drive-ups closing?

Our primary goal is to deliver a top-level member experience and exceed your expectations each time you visit us. We can do that more effectively when our members come into the branch and interact with our team members face-to-face. Need a quick, on-the-go solution instead? We will continue to offer self-service options, like our high-tech ATMs.

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